Page 1 of What People Like You Want To Tell You About TripInsuranceStore.com
The newest comments are on the last pages. Some have the author’s name & city, state / province attached and some do not. These are are the real (not made up) words we have received from our customers. In case you’re tempted to think we just sit around and make these up, here’s why we don’t:
- The obvious reason is that it’s dishonest and unethical. This shouldn’t need to be said – I (Steve) do say it up front because that’s the kind of person I am
- Deanna, Kim & Steve are not that creative
- We are busy. It’s a lot of work running TripInsuranceStore.com. I (Steve) have better things to do than have Deanna & Kim sit around and make up kind words, feedback and testimonials. Click here to go to our feedback form if you’d like to leave us any comments.
- Some of our clients say it’s OK if you want to talk to them directly. If so, email Steve here and we’ll help you get in touch with them.
I talked to Steve about insurance in the past and I should have listened to him. I thought it would just be easier to purchase insurance though my tour operator. What a mistake! Cruise West got in a dispute about if my medical condition was pre-existing or not, what a mess. I eventually received a cruise credit certificate from Cruise West. Thomas M., Bodega Bay, CA
I really appreciate your customer service. it’s great (and really rare) to hear back from an online survey! We used to use insuremytrip for all our travels, until we stumbled across your website quite by accident. But rest assured, we’ll be back again! Richard W., MD
Thank you very much. Your response far exceeds my expectations. I assure you my future business, plus I will recommend you to anyone I know that needs the services you provide. Enjoy your holiday season. Take care. Michael M., San Francisco, CA
You were honest, easy to talk to, You weren’t pushy and you didn’t bug us. Fast and friendly. Keep up the good work.
Trying to get the insurance on line is too confusing – too many choices. Thanks for pre-screening reputable companies for me. Charles L., Laguna Nigel, CA
Thanks for the note Tara. I think Trip Insurance Store.com has a very informative web site, although it is always reassuring to talk to someone like yourself on the other side of the transaction. Your policies seem to offer a lot of options and choices so that was good to see too. Of course, the idea behind insurance of any kind is the hope that one will never have to actually use it! I would definitely recommend to people I know who travel to check out your site and the options available and to of course, take a few moments to read the information and become educated. Thanks for your swift help! Kathy Y., Hershey, PA
Thanks for the great website. I saved about 33% on trip insurance the 1st time used. Mike P., Troy, MI
I believe you have done some good research with the companies you list as you have your own interest to protect. In that regard, you are providing a valuable service to me. Thank you for your recommendation over the phone. Les L., Fremont, CA
You were so right. Asking the right question made the difference. The front-line guy (at the insurance company) said not covered; but the supervisor, whose name I have, said covered. Carol T., Philadelphia, PA
Your site was easy to use and gave the exact information I needed to navigate the other sites. I had tried others – long, complicated and NOT the insurance I needed. Thank you so much. Rita M., Santa Ana, CA
Just wanted to say thanks, Steve! Flight insurance these days is a must. I have always gotten it in the past whenever I have traveled. I will definitely recommend your services to anyone I know who is planning a trip. Thanks again. – Deb G., South Amboy, NJ
Thanks for talking with me, Steve. I purchased the Travelex Plus and took care of it online. Many thanks for your help! – Kimberly B., Raleigh, NC
Just wanted to tell you that we thoroughly enjoyed our trip to the Philippines. That was made possible by having purchased travel insurance from you. We didn’t need to use it but it was such a comfort knowing that we would be taken care of if we needed to be.
We won’t make a major trip out of the country without travel insurance. We are in our mid 70’s, love to travel, and we are healthy. We also realize the unexpected can happen so we take what precautions we can and then go enjoy the trip. Thanks for being there. – Donna and Juan U., Sweet Home, OR
Thanks for making the trip insurance experience easy by providing concise information to compare and useful recommendations. I saved approximately $300 on my auto rental with your CDW insurance. Neil, Fort Wayne, IN
Love your website. Was using Insuremytrip previously, but yours is much more helpful. Sharyn S., Chicago, IL
I was having great difficulty finding suitable travel insurance in Canada for our trip to the UK and I turned to the Trip Insurance Store for help. Steve called me in person to discuss my needs and provided me several excellent options (which were cheaper and better than anything I had found so far) and recommended one on them in particular to me. I was so pleased with the service he offered me, I am asking him for help with my next trip to the UK. – Paul T., Calgary, Alberta, Canada
Terrific information! It’s so nice to actually read insurance policy related information that is in “English”. I understand and will communicate the information to the others. The website really lays out the important points very well. Excellent info Steve!
This is such a big help to the lay person trying to make their own arrangements and have the security of appropriate, affordable insurance coverage. You are performing a valuable service! And you can quote me on that. Kim A., St. Louis, MO
I chose to call once I got info online. The promptness of return phone call was incredible. Steve was so knowledgeable and very willing to answer any questions. You have all the info, a choice of buying online and a contact to call for questions. All calls are returned promptly. Steve was wonderful to work with and made it so easy. I would recommend Trip Insurance Store.com to anyone as well as use them you for other travels! Jean C. Andover, Massachusetts
Very helpful, individualized service. Jerry H., South St. Paul, MN
I really liked your website – I have purchased trip insurance many times in the past, and yours was by far the easiest to navigate. I really liked the side by side comparison. I have your site marked for future reference. Bruce K., Cincinnati, OH
I normally always buy direct from travel guard but I happened on your site and I had a few questions so I talked to Teresa. She was very nice and cordial. The reason I used your service was because after Teresa answered my questions I thought I might as well give you credit.
Thank you so much for your prompt attention to our questions and concerns! You have earned loyal travel insurance customers here!
This is the only way we’ve every purchased trip insurance, once we found this website. Once we found you, we’ve never looked elsewhere. The quality of service, along with capacity for personal contact if needed, is without equal. Every single thing about this website and the company is exceptional. We’ve referred many, many friends.
The two most important features to us are the comparison charts, in combination with Steve’s availability to answer questions and make recommendations. Faye and Marshall F., St. Louis, MO
Thanks for taking care of this important part of our trip plans. You have an immense amount of comparative knowledge which you are sharing. Keep up the great and courteous work. I will certainly recommend you. Jim and Nancy A., NJ
I got the CSA policy within a week. It’s everything that I needed. What’s funny is that when I looked at the cruise info., they were trying to sell the same policy from CSA for about $90 more. I even think it had less coverage. Again, you have a great and informative web site. I will use it again and recommend it. Bruce S., Long Island, NY
Your site is easy to use, provides answers to the important questions, and is backed up by the toll free phone line. It definitely makes shopping for a complicated product easier. Our policy arrived in the mail last week and was correct in every regard – just as requested. Thanks! – Cynthia C., Portland, Oregon
If you ever need travel insurance I have found Steve Dasseos very accomodating and helpful. Previously I have shopped around which took time. Steve presents 4 or 5 options with all of the details. Arthur V., MI
Your site is great. I learned so much about travel insurance. – Claire N.
I wanted you to know that late in August when it was close to time for my family and I to return from Moscow, due to a problem with her Russian passport my wife Olya, was not allowed to board the plane. I contacted CSA through the toll free number as soon as I arrived in the states and was assured that CSA would assist us in handling this situation. The person was very understanding and I felt comforted knowing that at least Olya had a contact to fall back on. It will be 3 weeks since I boarded the plane to leave Moscow without my wife, but last Tuesday she was finally allowed to change her ticket for the September 11th flight to LAX, the last day that her ticket could be changed.
CSA was right there the whole time, calling and checking with me and Olya to make sure things were progressing. The problem was in the Russian Ministry. When I asked about the additional expenses the CSA rep simply said to send in the invoices and they would issue a reimbursement. It’s still too early to know exactly what will be covered, but based on the performance from CSA to date I anticipate they will be fair.
I will let you know how it comes out when all is settled. I appreciate your help in choosing an insurance carrier. As I mentioned this was my first experience with travel insurance. But I can assure you that I will be contacting you in plenty of time before I travel outside of the US again.
Please feel free to use this letter if it helps someone else decide CSA is a wise investment in peace of mind. I have already let family members and friends know that they should check this out before leaving for those big trips. Again thank for your assistance.
Sincerely, William B., La Jolla, CA
Steve was very helpful and prompt in answering my questions by phone and e-mail. I am not as computer literate as some and I really liked the 1-888 number in order to explain my questions and get such quick response. I also liked being able to e-mail and get questions easily answered from Steve. Thank you very much for taking a confusing topic and simplifying it for me! I hope I don’t have to use the insurance but I’m glad I have it!
You have an exceptionally effective website. Jim W., Buffalo, NY
Steve, Thank you for your nice note. We just completed our trip and, thankfully, did not require your services. We were primarily interested in the emergency medical option.
Steve, Thank you for the note and I am very impressed by the service. Please count us in as a very satisfied, current and future customer. We travel as a family often and I was somewhat reluctant to purchase travel insurance on-line. You have changed my perception. Kind regards and we hope to use your site more often! Regards, Peter M., Belle Mead, NJ
I do believe you had the best travel insurance plans as I did indeed shop around. The option of purchasing the policy on-line was a very good feature.
Lenora received her insurance check last friday. Thank you, Steve. You had a lot to do with making it happen. Shirley, KY
Thanks for the super-helpful website! I’ll definitely recommend friends to you.
We have now purchased trip insurance 3 times from you. On all three occasions, you not only gave us quick, friendly service, but more importantly you gave us the cheapest price for value received. I went on the Web and found you to be the cheapest of all and I was right. So stay in this business, as there is no one else doing it that I really trust.
The side by side comparison quote offers quick reading and easier selection. As far as I am concerned Trip Insurance Store.com offered me a simplified choice comparison. Once my decision had been made the follow through by Steve was exceptional. I have no problem recommending your web site to friends and look forward to using your services again next year.
Thank you for increasing the coverage automatically to get the maximum coverage in the segment.
I appreciate your site, which is helpful in our planning. I am happy to click through your site to purchase, given the value-add you provide.
Thank you so much for increasing our insurance. This was the first time my wife and I have purchased trip insurance, and your company has been very helpful and personable. We will certainly be recommending your site to our friends. Thank You. Steve K.
After using your web page I still had a couple of questions and your agent, Tara, helped me make the right decision. Thank you.
I have used Trip Insurance Store several times and find it to be fast and easy. With my first purchase, I called the toll free number and spoke to Steve, who was very helpful in getting me started. I will continue to use your service.
I appreciated the fact that when I called you answered all my questions. You were honest and helpful, and I will use your service again.
Fast courteous and efficient response. No hype, no pressure, just the facts about the coverage and the prices. Denise gave me informative suggestions and answered all my question without hesitation. Great service! Thanks, Edward F.
Steve Dasseos was very helpful over the phone, and his kind assistance very much appreciated.
Thanks for all the help. My wife and I have the peace of mind knowing that if something goes awry, we now have someone on our side. Thanks. Robert
In planning a month long trip to Australia I had to deal with many airline, hotel, etc. web sites. It reinforced how really bad many of the web sites are. Do the companies ever look at their sites or try to navigate through them? As I told Teresa, I was impressed by yours. Friendly opening, side by side comparisons, easy to use. Keep up the good work.
I appreciate that everyone I talked to – Mary, Denise and Mark – were willing to answer all my questions, even the “dumb” ones, and to offer me information that would help my choose the best policy for my 20 year old son. I like your website, especially the fact that you name the people who are available to help. I find the personal quality of your service very attractive.
I thought it was great that I requested Steve contact me since I had dealt with him on my initial call and he had Denise contact me, answer all my questions and assist me in writing out the policy I needed. The two people I spoke with were very good, patient and NOT pushy. I would and have already given the link to your web site.
Mark did an excellent job. He answered all of my questions and made everthing easy. Talking with a live person and having my questions answered was a very pleasant experience. Thanks again, Frank R.
Thanks for your prompt reply and for your personal service. This is rare when dealing through the internet. You have corrected our policies and given us the coverage we needed. I would recommend you highly to any of our friends or family. Carol, Elmira, NY
I can’t overstate how important it is for a business to have friendly and helpful staff like Mary and Mark, who make you feel like your needs are their number one priority. Kudos!
Great service. My sales agent was polite, businesslike and efficient. He provided my confirmation number while on the phone and the confirmation was sent immediately.
I appreciate the fast service I have received. A great way to buy trip insurance.
Steve is very helpful and efficient. I do recommend you to others.
Mark was the very patient young man who answered all my questions and wrote my order. I really appreciated his effort on our behalf.
Thank you for the opportunity to comment on my experience with Trip Insurance Store. I found your site merely by searching on google for car rental insurance. I can’t recall your exact ranking in the results, but I’m sure it was in the top three. The information on your page was complete enough for me to make my decision as to my needs. I did check out another site just to compare prices since I had no idea whether your offer was fair. It was. The only concern I had was whether the car rental company would accept the policy. However, that was not a problem. So, overall I’m quite happy with your services and would not hesitate using you again. I’ve already recommended your company to others. Thanks again for a pleasant business experience.
We’re originally from Minnesota too – maybe that’s why your company is so great – we find Minnesotans to generally be honest, hardworking, straightforward people. Our ancestors weren’t gourmet cooks either, but they all knew how to make a great tater tot hotdish!
Your call center worked beautifully…even on the weekend. Our questions were clearly answered, and we got more help and information than we ever expected. Your staff gave us exactly what we needed. Many thanks for great service! Mary and Joel, Pasadena, CA
I am very happy with your friendly knowledgeable staff. You are quick to return phone calls and e-mails.
I am an insurance agent in Iowa and occasionally have people call to ask it we have a travel insurance plan. I have always told them to buy it from the tour company, cruise line, etc. In the future, I will refer them to “Trip Insurance Store”. Glad I found you. Mary Ann W., IA
It’s the second time we have used your service and it is so easy to set up! Thanks.
Thank you for taking care of our travel insurance needs for the eight of us. Suzanne M., Brownfield, TX
I forgot to thank you for your quick e-mail response the last time I used your insurance. Thank you! Phil
My service was provide by Mark and I am still amazed at the incredible treatment I received. Thanks.
I appreciate the follow emails…many places I have contacted for all kinds of businesses act like they want your business and then you never hear from them again.
We did our business with Steve this year & last year. He is a very nice person & very easy to talk to. He makes sure you are satisfied with your insurance before he will rush you through & hang up the phone. I will surely spread the word about your insurance. Many thanks. Norma & Jesse M., Port Hawkesbury, Nova Scotia, Canada
We’ll use you again and will recommend you to our traveling friends. Thanks for a great site.
I really appreciated the help and advice Steve gave me. Great experience, valuable information on choices.
Patient, clear, friendly, helpful advice given by Steve on the phone – and then Denise later on. They gave me all the time in the world to ask and respond to my numerous questions – I didn’t feel rushed/pressured at all. The “personalised” level service is excellent – shall definitely look to you for travel insurance again. And many many thanks to you.
Teresa was very nice and very helpful. A++++ We will buy insurance for you again and will refer friends and family. Excellent customer service. I’m really detailed and looked at all and liked the set up of your site and how the insurance was displayed.
Thanks for the recommendation to get the CSA Silver based on the facts that we have relatives that are in a nursing home and we are personal reps.
Teresa was great. She knew all of the answers to my questions and was prompt and courteous. I am very impressed by the service and your website. I’m glad I found you.
I spoke with Teresa on the phone, and she was pleasant, down-to-earth and still professional. This is my first experience with trip insurance, and I’ll be telling my friends about the concept and specifically about your business. Just keep doing what you’re doing. You popped up first in the Google search, and I was impressed with your respect to privacy, and the fact that you gave *exact* pricing online, without requiring personal information. I read through the FAQ and coverage/exclusion sections to see if it meet my needs. And it did.
I love you guys. You make everything so easy. Diane C., Charleston, South Carolina
My husband and I are finally at a time in our lives where we can start to travel more. Whether we are taking a vacation by ourselves or taking the whole family (grandkids and all!), I am the designated ‘trip planner’. The LAST thing I need is to wade through tons of insurance information that I can’t understand with a zillion options that make no sense to me! I guess I’m insurance illiterate!
Because of that, I just went along with whatever the travel agent told me regarding travel insurance for our last trip and ended up paying a whole lot more money than we should have! Suffice it to say that my ignorance certainly padded someones pocket on that trip! That is why I’m sooo thankful I found your website! Your comparison chart was the easiest to understand and use. I really loved being able to type in the specifics for my trip, and having the prices right there for me to see and compare. Your FAQ section is filled with information written in a clear, concise way.
As if that alone isn’t awesome enough, just being able to pick up the phone and connect to a living person who actually knows what they are talking about is what made the difference for me! I talked with Teresa — she was well informed, answered ALL my questions, and she was extremely kind and friendly.
I never felt any question was too “dumb” to ask. You made me feel like my phone call was the most important thing you handled that day! There was NO pressure to go with one insurance company over another, yet you were able to tell me which one BEST fit my needs. I will definitely use your service again and refer my family and friends to you. Blessings and thanks for a GREAT service! Kathy, Elkhorn, NE
When I couldn’t get my questions answered on-line, I called. You all were very helpful in explaining how a particular policy would or would not help me in my situation. Very professional! Thank you.
Wonderful. I would and will recommend Trip Insurance Store to all my friends and relationships.
I’ve purchased trip insurance three times from your site. Easy and fast – will continue to use it.
Teresa was extremely helpful. It was wonderful to have a “real person” to talk with on the first ring and answer my questions. This is probably one of your best assets. We will surely use you again for our next trip. Teresa’s knowledge of the travel insurance business made our decision very easy.
It’s a pleasure to talk to a live person – I’d pay extra for that alone.
Everyone was pleasant and friendly. Doreen T., New Orleans, LA
It was a very easy and painless process – thank you – I will use it every time my family travels.
Really appreciate the ability to call direct. Too many internet companies don’t even list a phone number. You seem to encourage calls. Good job.
Friendly demeanor and you are not made to feel silly with whatever question one has!
We were very happy with the prompt and courteous service we received.
I appreciate that you have pre-screened travel insurance and recommend reliable companies. I was also insuring two trips entirely different from each other, and you found the best price from two different companies. It might have been possible for me to do this, but it would have taken me forever. Everybody was polite and courteous. I know my hearing is not excellent, but they spoke clearly. It was a pleasure. Martha S., Newport Beach, CA
I found the page online and emailed to about 5 different companies and Steve was the first one that responded within a few hours and this is what I liked most. I also do business online and if we get an inquiry we will respond within a few hours. I just expect this when I email to someone else that has an online webpage within at least 24 hours. I did not receive emails from some other companies at all and the result is they lost my business, I now went with Trip Insurance Store.com
I plan to use your service every time I rent a car. Mike U., Trafalgar, IN
PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.
PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.
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