Page 8 of What People Like You Want To Tell You About TripInsuranceStore.com
The newest comments are on the last pages. Some have the author’s name & city, state / province attached and some do not. These are are the real (not made up) words we have received from our customers. In case you’re tempted to think we just sit around and make these up, here’s why we don’t:
- The obvious reason is that it’s dishonest and unethical. This shouldn’t need to be said – I (Steve) do say it up front because that’s the kind of person I am
- Deanna, Becky, Kim & Steve are not that creative
- We are busy. It’s a lot of work running TripInsuranceStore.com. I (Steve) have better things to do than have Deanna, Becky & Kim sit around and make up kind words, feedback and testimonials. Click here to go to our feedback form if you’d like to leave us any comments.
- Some of our clients say it’s OK if you want to talk to them directly. If so, email Steve here and we’ll help you get in touch with them.
Read more testimonies and comments:
The ability to phone someone to get answers and recommendations was the reason I chose you over your competition. The advice appeared non-biased and saved me money. Overall a great buying experience. Gary W., Yorktown, VA
Awesome – thanks for the quick assistance! I received great service from you’s last year, and I didn’t think of anyone else when planning this trip! This is from Sherry B., Thunder Bay, Ontario, Canada
The penny letter was very cute. I just think you guys are very customer orientated. Everyone was very helpful. John M., Las Vegas, NV
You have wonderful insurance. You were very easy to work with & deal with. It was unbelieveable. I’ve just never had coverage like this. Trip Insurance Store even called me. Frank D., Moncton, New Brunswick, Canada
I love the comparison information on your website.
Your website is very good. Ed G., Ann Arbor, MI
You do the best job following up on customers that I have seen in years. And the smartest thing you’ve done is to have a human answer the phone, not a voicemail system. Melvin W., Atlanta, GA
CSA & you are absolutely wonderful to deal with. Abraham D., Davenport, IL
I’m very impressed with your level of service. Richard D., Bethesda, MD
Trip Insurance Store.com is quite different (in a positive way) from the normal dealings with an insurance company. Stuart P., Paradise Valley, AZ
Your website is great. The best I’ve ever seen. Melissa M., Beaverton, OR
This is wonderful & you’ve been wonderful to deal with. John R., Calgary, Albert, Canada
I think the way you have it set up to compare benefits is the best I’ve seen anywhere. Sharon O., Santa Rosa, CA
Becky as very pleasant. Robert A., Manalapan, NJ
I’d be happy to give you a reference if you need it. Ava B., West Hills, CA
You have plenty of information, but I’d have never figured out what was covered if I hadn’t called. Rob
Hi Steve, Thank you for your prompt service! Could you please send me a copy of my Evidence of Benefits plan? It didn’t print off my computer well enough to read it. Perhaps you said already that you were going to and I don’t remember? Anyway, thanks for all your help! Sincerely, Marcy K., New Carlisle, IN
Read about Trip Insurance Store.com in International Travel News (ITN). Your website opened up information about other insurance companies I had not heard about. I was able to find cheaper but comparable policy for my upcoming trip than I would have going through service I used before. AM Best ratings included.
Also liked the fact that you caught my error in not rounding trip cost up to the nearest $1000, and corrected that oversight for me.
Deanna, thank you for the email idea on the refinement of our order!
Thank you for your prompt service…everything was handled very professionally and very helpful. Thanks again, I appreciate it. Sincerely, Kim O., Grove City, Ohio
P.S. Today in the mail, I received the hard copy. I want to thank you again…everyone and everything was great and very smoothly!
Deanna, Much appreciated! By the way your agency’s service is great! I’m sure you don’t mind that I’ve recommended the “Trip Insurance Store” to several friends and colleagues. Personally, couldn’t be more pleased. Thanks again! Sincerely, Ethan S., Lee’s Summit, MO
Hello Deanna, I found the Travelex page (conveniently linked on the left side of your perfect website!) and sure enough it listed as you stated the pre-existing limit of insurance. What a kick in the pants! Also I was keenly interested in the policy for the car rental insurance. Not so good either, considering I will be booking independently.
I AM REALLY GLAD we spoke before I made a purchase. I will be back shortly purchasing. By the looks of it the Travel Insured Gold is our prefered choice. Please feel free to make more suggestions considering my specific situation. Of course having a friendly, knowledgeable staff of insurance professionals helps ease travel tensions too!! Big Thank you to Teresa, Deanna and Becky. Domenic B., Hannover, PA
Hello Becky, Thank you very much for your email and your prompt transmission of the insurance policy. I truly appreciate your efficient and kind collaboration. This transaction could not have been any easier or simpler. I wish you and your company lots of success. Sincerely, Sergio P., Haddonfield, NJ
Pleased with the patience and courtesy displayed by Becky.
Tara Schwartz is professional and at the same time you feel personality plus. This is my 3rd time using Trip Insurance Store.com
Super friendly and knowledgeable staff! You guys are wonderful! It was so easy. You have a wide array of products, you answered my questions, you were warm and friendly, and not only would I come to you again for my trip insurance, I would recommend you to my friends. Thanks for a pleasant experience – I’m smiling and I’m satisfied! — Caroline B. in Los Angeles
PS – Yes, I do remember that conversation. And when you were helping me your little boy was running all over your office. Quite the phone conversation. I was happy to do business with your company once again.
Previous experience excellent. The reason we rely on you. Many thanks for your quick response.
Great website. Very helpful, professional assistance on the phone. I will definitely return for my future travel insurance travel needs.
I trusted it because my insurance agent recommended it and I trust her. I also found Teresa (who returned my call) to be helpful and forthright. Because of her positive approach, we had everyone in our church pilgrim group book with you. The only thing that could have made it better is if we had been able to get a group discount but we didn’t use a travel agent. recommended by our insurance agent. Beverly M., Hendersonville, TN
The peice of mind that the insurance gave me allowed me to enjoy my vacation to the fullest. Thank You, Michael R., Cataloosa, OK
Hi Deanna: We have returned from Florida safe and sound. – no problems thus no claims. Thanks again for your efficient service. Mary B., Palmerstown, Ontario, Canada
I like the friendliness of your web page
Well laid out website. Easy to navigate. Excellent explanations of terms and policy coverages. Happy to recommend and will return if travel insurance is needed again.
You remembered us!
Teresa really took a personal interest in my trip, and fully answered my questions about which plan would give us the correct coverage.
Steve, I want to thank you for your help today on trip medical and evacuation insurance. You gave me excellent advice. It was good to talk to someone who knew the products he is selling.
I reviewed our conversation and information from your web sight with my wife. I then called and purchased the Travel Insured policy you recommended. We felt the extra $22 for the extra coverage compared to Travel Guard was worth it to us. Steve B., Millersville, PA
Fast response with quick quotes, a person to contact and ask questions with out having to wait long.
Before I found Trip Insurance Store.com I was bouncing back and forth between web sites trying to sort out the pros, cons, & details of the different companies & policies. I found your ‘side by side’ comparisons very helpful and easy to understand. It made it much easier to make what I believe was a intelligent choice that I feel comfortable with.
When you can compare apples to apples (side by side), it’s easy to see that there are significant differences between the various companies and policies being sold. Because there is so much deceptive and ‘slight of hand’ marketing out there, your recommendations of reputable and trusted policy issuers was comforting. Mark C., Urbana, OH
I liked it so much that so far I sent you 6 customers from Ajax, Whitby and Oshawa area
A very informative site. The side-by-side comparison was wonderful, as were FAQs. I have learned so much about the fine points of trip insurance. Thank you!
Steve, I have really appreciated the service I received for figuring out if my son’s pre-existing medical condition would be covered and advice on the best plan for us. I already did the comment form at your website and have written posts on some cruise and disney boards (we’re doing a disney cruise) about how happy I was with your service and recommended www.Trip Insurance Store.com. Thanks for all of your help. Carol G., Rockville, MD
I got my reimbursement check today. I am very impressed with the insurance company. I certainly will keep you in mind for all future travel. Cathy C., Wabash, IN
It was a wonderful experience being able to call toll free and get advice and explanations about the various travel insurance policies available and no pressure whatsoever to choose a particular plan. I felt I was getting an objective (no vested interests) response. I talked with several of your staff before deciding. All were most helpful. Thanks, Leo D., St. Meinrad, IN
Phone problems at my home continued to give me a busy signal so I had to email Steve to get my policy. I appreciate his calling me back to arrange the policy for my trip. Willard D., NM
Thank you very much for the prompt and detailed reply. I could only wish others followed the same business practice. John R., San Carlos, CA
I haven’t any critical comments. I enjoyed working with Deanna
Deanna was very knowledgeable. She did not try to sell me a big expensive policy I didn’t need. In fact, she recommended the least expensive for my family. THANKS
Your contact phone numbers the easiest to find…most sites. Just nice people….What more can you ask for?
You’re great! Thanks so much. Anne S., Andover, NJ
Hi Deanna, Just to let you know, I purchased the TravelSafe Insurance policy today that you recommended. I put you down as the referring agent – so I hope you get the credit / commission you are so deserving of it. You spent a lot of time on the phone with me the other day and ultimately helped steer me towards something more appropriate for our circumstances. Thank you again. Debi Z., North Royalton, OH
The plan I purchased will give us peace of mind. Deanna was professional and very prompt in providing us with the answers to questions and a policy that fit our needs. Thank you.
Thanks Deanna. I already received the policy by email. Great service! Kathy T., New Berlin, WI
Pre Existing & lookback explanations were confusing, but very easy to understand once explained live.
I was about to go crazy trying to figure out if this or that trip insurance sold though the cruise line would cover my son’s pre-existing condition. The people I spoke to at the Trip Insurance Store just made all the difference – explained things very clearly (good and bad). I was about ready to not cruise with him but now I feel much better about it and am excited about our travel plans. Thanks!
Member of the BBB
This is the second trip I’ve insured with you guys and both purchases have been very easy. Hope to never use the insurance but if I do will let you know how that works out. My buddy also bought his insurance from you this time, based on my recommendation.- Brad B., Virginia Beach, VA
Deanna not only answered my questions in an understandable fashion, but also made money saving suggestions! A real winner…
KEEP IT GOING……………..GREAT JOB…………WE WILL USE YOU OVER AND OVER…………….
The rate was very reasonable for the great benefits we were offered.
CSA was named and listed in a trip review as a good company to deal with.
I greatly appreciated Becky’s ability to recommend the right policy for my needs. Daryl D., San Jose, CA
I clicked on the wrong policy and it was not until I printed it that I realized I bought the wrong thing and I am now working to straighten it out I think if I had bought it over the phone the accident would not have happened. Fred W., Timonium, MD
I am very impressed he was with Trip Insurance Store.com and how you have handled my policy an on the follow up. I hope I don’t have to use the insurance but I wanted you to know how happy I am with your service. Norman G.
I liked your benefits and quibbles page. Your explanations helped me understand the pre-existing conditions clauses. I appreciated that you had a toll-free number and were available on weekends; however, in my case, you were out of the office when I called. I did like that you called back even though I had figured out my question by then (thanks to the company’s live chat). I feel that I chose a good policy for the cost thanks to your comparisons. Judith F., South Bristol, ME
I love your site – – it was highly recommended when i took my Mexico trip on Locogringo.com, and i was more than happy to come back for this summer’s vacation. Your personalized service is your primary asset – – both Steve and Tara happily answered all of my questions. Sometimes you KNOW your answers, but you need reassurance, and they were so helpful in doing that!!!
Deanna Benzick gave me outstanding Customer service. It was a pleasure doing business with her. Thank you
Recommended by Cruise Critic
Hi Steve – Thanks for your response to my email question. I think I may need your input about what insurance would be right for our trip.
4 hours later: I just got off the phone with your Teresa, who is sending me a quote for the plan that is best for us. What great service you offer – she was so professional, yet very cordial and friendly. I am looking forward to receiving the suggested plan from her and probably will make the decision for us by tomorrow. Thanks for the great service!. Linda G., Rochester, MI
I will most definitely recommend the trip insc.store to my friends – Very impressed with the quick and accurate service that I received. Thank you. Lizanne D., Toronto, Ontario, Canada
Steve, thanks for the quick response to my question. l’ll just stick with the Travelex policy as is, since in all other respects it seemed to be the best package for our needs. Dave P., Sacramento, CA
This is the second time I worked with you. Both experiences were very positive thanks to the nice, helpful individual who assisted me.
The comparison page with prices and details was very nice. It enabled me to uncover information I wasn’t aware of (primary vs. secondary health benefits) but used it in my purchasing decision
The click-through to the companies’ websites to make the purchase from the comparison page was a nice touch. I didn’t have to start at their home page and find what I needed. The comments on the strengths and quibbles had useful information. I will recommend you to friends. Thanks, Darrell B., Cary, NC
Was very easy to do business with,when we had a time problem you corrected it over the phone with no problems :). maybe better to say ” click here if you will be flying within the next 24 hrs” instead of “same day” since the time change creates a wrong (effective date problem) Thanks Darleen 🙂
We bought travel insured comprehensive … good policy and cheaper than the ship’s policy. 🙂 Joel S., Kirtland, Ohio
Thank you so much policy number received …..great service. Lillian St-Cyr., Quebec, Canada
Keep doing what your currently doing. The whole “package” is superb. Harold S.
So far it has been a very seemless and easy process. You were recommended by someone on the Disboards, a discussion board for Disney fans on the cruiseline forum. These are frequent Disney cruisers and the site is a wealth of good information. Had it not been for a recommendation a couple of years ago on those boards, I would have continued to pay more money for less coverage through Disney Cruise Line directly. Cindy B., Wichita, KS
I really appreciated all of the time that Steve took to respond to my email questions. It was great to have his opinion. Jim G., Goodyear, AZ
Friendly and Helpful
Steve, Congratulations and thanks for a great web site for travel insurance! I had not known about it until a friend at work who used it recently recommended it. I will definitely go through you web site to purchase and will recommend to others. I had used links via AAA for earlier trips, but your info and comparisons beat anyone else’s by a mile. Thanks!
My wife and I are going to Latvia (plus some time in Finland, Estonia, Sweden) May 15-June 12. Got tickets on frequent flyer miles back in September, and didn’t think I needed to worry then about trip insurance quite yet, given the ticket didn’t cost. Of course, now I see the pre-existing medical condition reasons for possibly having purchased earlier.
After initial review through your great Web site, I’m leaning towards Travelex Travel Plus but not sure yet. Paul Z., San Carlos, CA
Super service. We’ll be back. Everything was great!
Purchasing went very smooth and I anticipate the follow-up service to be just as professional.
I found your service very helpfull when comparing travel insurance plans and prices.We were able to find a plan to fit our needs. Thank you, Rick & Sandy S., Levittown, PA
This is my second time with you. You make everything seem clear and simple, and you convey that you care what the customer thinks. You elicit confidence in your services.
Very good experience and Becky was patient with me while I took time to decide. Thank you
Teresa was very friendly and helpful.
I don’t even check for other travel insurance anymore since I have done business with your company. I trust your knowledgeable employees and the fact you stand behind the policies you sell. Thanks, Kay
We’re home. We had a wonderful time. We have no claims. Thanks for the peace of mind we had on our trip! John P., Chicago, IL
I am a previous policyholder and I am quite satisfied with the courteous and clearly articulated answers to any question that I needed clarification. It is a pleasure doing business with your company. David C., Wilmington, DE
Deanna did an excellentjob answering my questions and giving me recommendations.
Thanks so much – it’s always a pleasure doing business with Trip Insurance Store.com. My experience is always excellent and my friends know all you your place! LOL. Colleen H., Bayonne, NJ
I have your number next to my travel plans and when I purchase a trip that needs insurance I call you. It is very simple because you know what I need. Thanks, Hedy S., Miami, FL
Your staff is VERY helpful and most knowledgeable. They not only sell the product, but themselves by the way they helped me as a customer. When the President of a company takes time out to write me, that is my kind of company. This shows that they are interested in me as a person, not just for the money.
If you or your company ever needs some one to tell others about the way you treat your customers, PLEASE give me the chance !!! I am amazed how well you take care of even the smallest detail, and in turn let us (the customer) know where we stand. Thanks so very much for being such a great company to do business with. Received your two messages today, and we are right up to date, and ready to travel. Bill and Lois S., Chardon, OH
Very professional staff, excellent business acumen, keep up the good work.
Deanna, I didn’t notice the trip increments on the website. By all means, if there is no additional cost to me, please round up the trip cost to $2000 for the increased coverage. Thank you for bringing the trip cost to my attention. I will certainly recommend Trip Insurance Store.com to my family and friends. Sincerely, Laura A., Orlando, FL
Willing to be our advocate should it become necessary.
Becky was MOST helpful and honest. Our trip cost is $12,086 and to cover the last $86 (going up to a total of $12,500 coverage), it would have cost us $63 !!! Becky was honest enough to not insist that we worry about that last little amount. We will definitely be using your service again in the future when trip insurance is needed. Marcia M., Juneau, AK
Thank you for the information Tara. If it doesn’t increase our cost, that would be great if you can round it to $1000 per person. Will you please send me a new confirmation. Thank you so much for your help. We would definitely refer you to others for travel insurance needs. Sincerely, Sheila G., Ojai, CA
PHP, instant message, works very fast, even with dial-up modem.
Trip Insurance Store.com is one of the best and most informative and user-friendly sites I’ve ever seen, and can’t say enough about the live phone support and knowledge imparted by Becky. As an insurance broker myself, I’m very impressed. Look forward to using you for all my future trips.
Our third time buying with your group. Always a pleasure and you’re always very helpful. Makes our trips much more secure!
Fast and easy, now I hope that I don’t need you while on my trip! But I have the security of knowing that I have you. Thanks, Mary
You are always so helpful and informative. All the people are extremely nice and eager to help. It is hard to find a place where everyone seems to be so well informed of your product. Shirlee P., Los Angeles, CA
We have used this firm for several years (three times this year) and have been very satisfied with the personal service. Although I look at the web site, I like to discuss the options with a representative before making a purchase. You all have been great. Thank you.
Tara, Thanks for suggesting we increase our insurance coverage to $2500 per person. We agree with your suggestion and you have our permission to handle the increase on our policy. Please let us know if we need to do anything more. We found your internet site to be very informative and helpful in our attempt to purchase insurance without using a Travel Agent. George and Judy R., Englewood, FL
Speaking with a cheerful and helpful person was a bonus. The printed information was concise and had everything I needed to know in simple form. Tara Schwartz has been especially patient and helpful. Have recommended your company to other people.
Hi Deanna, I can’t thank you enough! Good eye! Best regards, Rose R., Savannah, GA
Loved that I could take my time and compare and then call you with my questions and recommendations for the best buy for our trip and age group. Deanna was most helpful. Thanks!
This is the second time I have used you and the ease of buying insurance is terrific. Jerold W., Yardley, PA
Read more testimonies and comments:
PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.
PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.
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