Page 9 of What People Like You Want To Tell You About TripInsuranceStore.com
The newest comments are on the last pages. Some have the author’s name & city, state / province attached and some do not. These are are the real (not made up) words we have received from our customers. In case you’re tempted to think we just sit around and make these up, here’s why we don’t:
- The obvious reason is that it’s dishonest and unethical. This shouldn’t need to be said – I (Steve) do say it up front because that’s the kind of person I am
- Deanna, Kim & Steve are not that creative
- We are busy. It’s a lot of work running TripInsuranceStore.com. I (Steve) have better things to do than have Deanna & Kim sit around and make up kind words, feedback and testimonials. Click here to go to our feedback form if you’d like to leave us any comments.
- Some of our clients say it’s OK if you want to talk to them directly. If so, email Steve here and we’ll help you get in touch with them.
Read more testimonies and comments:
I like that the main search page shows which companies are PRIMARY & SECONDARY. Helped a lot in narrowing down companies for comparison. Thank you, Kathy M., Fleetwood, PA
You have really good information. Samuel J., Fontana, CA
Thanks Becky, you were an awesome help!
I have used your service for the last few years I have been traveling after receiving a recommendation from a friend.
Rebecca was a very good listener..She helped me decide the best insurance for me in a very timely manner…I have already told others about this site. I feel comfortable with the choice she helped me make, and I am looking forward to my trip…I found you on cruisecritic.com ( just so you know).thanks…Pamela S., Norfolk, VA
We are very pleased with your site. Travel insurance is very confusing, your site makes it easy to select the correct policy and understand the exact terms. We like the idea that if we had a problem you’d be there to help solve it. A really big step forward for the travel industry!
I cannot thank you enough for all the information provided in your website. The links to additional information, especially those pertaining to coverage, was EXTREMELY helpful. It’s often difficult to understand the various types of coverage. Your website explained them in a way that the average person would be able to understand and make an informed decision on what policy best fits their needs. I spent several days researching Travel Insurance. Thanks to your website, I purchased a policy today thru Travel Safe. Their coverage best fit my needs and at a cost that was very affordable. Thanks again!! Thumbs up on your website and company. 🙂 Michael B., Fontana, CA
Saw a recommendation from a couple of people on “Cruise Critic” checked your website & options, seemed more complete than another website I checked & had the option of talking with a live person. Shirley
The pleasant, efficient staff. Deanna was so pleasant and accommodating. She answered all my questions and even found me a better policy for less money! It doesn’t get any better!! I will definitely recommend you to my travel buddies. Thanks so much.
In the last 2 years I have taken out about 8-10 policies thru you because your group is a class act. Sincerely, Stan S., Dacula, GA
Before I found Trip Insurance Store.com I was bouncing back and forth between web sites trying to sort out the pros, cons, & details of the different companies & policies. I found your ‘side by side’ comparisons very helpful and easy to understand. It made it much easier to make what I believe was a intelligent choice that I feel comfortable with. When you can compare apples to apples (side by side), it’s easy to see that there are significant differences between the various companies and policies being sold. Because there is so much deceptive and ‘slight of hand’ marketing out there, your recommendations of reputable and trusted policy issuers was comforting. Mark C., Urbana, IL
This is the second time i have used your process and I will continue to as i travel. One of my friends also used Trip Insurance Store.com and was also satisfied.
Deanna assisted with simple, straight forward answers. I believed her information was correct and honestly provided. I am confident if we need the insurance, the benefits will be available. Gordon F., Hansville, WA
Please do modify our policy as you suggested. This is quite a surprise to us, in the past we’ve used other online companies and no recommendations to change our insurance were ever made. Kudos to you and your company. You really do offer great service plus advice, a real leap ahead of other companies and all online insurance companies that we’ve used in the past. Many Thanks; Regards, John C., Novato, California
I was pleased with the service.
We’ve used your services for years, and recommend you to everyone. Thanks, as always, for all that you do.
Faye and Marshall F., Sam and Marilyn S., Elizabeth and Philip E., Saint Louis, MO
Thanks Becky. Very helpful. But you never know till something happens just how helpful the insurance is, no matter who the company is! I am hopeful. Beverly D., Houston, TX
I would use this service again. Trip Insurance Store.com does add value to the insurance buying process. Larry P., Forest Hills, NY
Great service, very easy to use web site. Will do business with you again and recommend you to others. Thanks
We have used Trip Insurance Store.com on our last 4 trips. We intend to keep using Trip Insurance. After making several comparisions we have found your coverage meets our needs. We have traveled to Alaska, Hawaii, Florida and St Croix.
Thanks Steve…..saved policy to my desktop and will print it from there. You were very helpful and I appreciate that very much! 🙂 Sonia M., Fairfax, CA
Wow! This was a very quick response! James F., Dallas, TX
Deanna and Becky were the gals we talked to about your service. Both were professional and helpful. Good work Ladies. Gary & Phyllis S., New Port, OR
I have been buying trip insurance directly from different companies. But this time, I used your website and found it very useful because you do side-by-side comparison. For my purposes, Travel Insured provides the best coverage for the premium charged.
Becky was very courte us and helpful.This is not our first time dealing with your company, and we do not plan for it to be our last. Barbara A., Roanoke Rapids, NC
I have used your services for years and have linked or mentioned your site from/on web sites for international travel/learn programs that I developed for the University of Virginia and now for the University of Notre Dame. I think very highly of your service. Tom D., South Bend, IN
This is my first trip aboard and as a senior citizen in good health I was still concern about the possibility of needing medical evacuation. Both Becky and Tara answered all of my questions and were able to steer me to the policy that best fit ME! Thanks for your help. Barbara W., Wilmington, MA
i really appreciate having someone to talk to that could help me with choices they were very friendly and helpful! Freddie C., Salem, VA
On our last trip to Australia my wife needed medical treatment. Although they would not take the insurance the bills were paid rapidly on our return with no hassle. Thank You, Arthur
I really like the way Steve answers questions on CruiseCritic, too.
Tara was helpful and pleasant; she provided answers to all my questions.
Usual good service!
Really love the pros and cons section for each policy/company. First heard about you from International Travel News magazine.
Tara was very helpful and a pleasure to work with
Your people are bright, informed and cheerful
This is the second time I’ve used your agency and have referred you to our traveling friends. I appreciate your follow thru all the way to the commencement of the trip.
Great job. thank you.
Just want to say how friendly and helpful Mary was. This is our first cruise and “big” trip, therefore our first experience with buying trip insurance.
This is the 2nd time I have used Trip Insurance Store.com. and everything about it, has been excellent
Deanna is a gem. She fixes itinerary changes, recommends coverages, etc.
Pleasant people to talk with
You are fast, efficient and responsive
I really appreciate the clear wording in your explanations; especially by giving examples. It makes it easier to know whether or not something specific to you will be covered (and when).
Deanna takes the mystery out of buying trip insurance. Judy S., Summerville, SC
Your service was recommended in “The Essential Little Cruise Book” by Jim West and I found his words about your company to be true. I will recommend your service whenever I get the chance. Thanks again.
Becky was very helpful over the phone. Thank you!
You are the best! Looking forward to receiving the policy soon.
Your Efficient operation and accommodating knowledgeable staff are truly welcomed. William P., New Bern, NC
We are using Trip Insurance Store.com for the second time. We submitted a claim on our first trip and it was handled efficiently and expediently. Thank you so much. Janine C., Manalapan, NJ
Outstanding service by Deanna…she answered my questions thoroughly. Keith D., Matthews, NC
You have detailed knowledge of the policies. Although I have been buying trip insurance for a number of years now, I just learned that I don’t need to estimate the cost of the entire trip and pay now in order to be covered for pre-existing medical conditions. I can add to my insurance as I lock in my airfare and other costs and still be covered for the entire cost of the trip. Julie B, Santa Ana, CA
Thanks so much. This has been a big help. This feature is wonderful. Mary Ellen S.
The pleasant attitude over the phone is reflection of a happy and smiling person at the other end, always had great communication with everyone. Thank you, Jean F., Calgary, AB Canada
I was especially pleased that you addressed my concerns about the hurricanes in Mexico. Corbitt B., Colleyville, TX
I just arrived home and I din’t have to use my insurance but I had the peace of mind that I had it if I needed it. Sincerely, Marlyne C., Brookfield, OH
I appreciated your candid comments OVER THE PHONE about my insurance needs. It’s great to talk to a real person with real knowledge! It is nice to have 6 “pre-screened” companies and their policies to choose from –not twenty or thirty!!! THANKS! Steve: Your service is FIRST CLASS! We don’t see that much in the world today…..especially with from responses on internet and the recordings on the telephone. Thanks, Chuck K., Lubbock, TX
Becky was just great ! Handled everything beautifully. Very knowledgeable. We will definitely use you again for other trips and we told many friends about the site. Gerald S., Boynton Beach, FL
Tara provided excellent customer service, answered questions professionally and honestly, and recommended best product for my situation. Will use you in the future. Pamela S., Atoka, TN
Thank you for your help. the girls on the chat line have also been a great help. I as well as several friends intend to insure with you in the near future. Tom C., Sterling, VA
Deanna contacted us right after we purchased the insurance to tell us that for no extra money we could actually increase the level of insurance because of the band/range of coverage. She was fantastic. It couldn’t have been easier. Excellent! Many thanks for your excellent customer service. Stuart T., Scottsdale, AZ
Good job, Deanna. Thanks. J.W. H., Ellicott City, MD
Mary made it so easy — answering all questions with information I could understand and use. The rates were great. We will be traveling with my wife’s sister and brother-in-law, who have purchased trip insurance elsewhere in the past. After telling them of my exerience with your company, they will be, if they haven’t already, contacting you for their insurance for this trip. THANK YOU and we look forward to doing business with you again in the future. Henry B. Jr., Mart, TX 76664
Actually, we like all the reasons why we like to do business with you. Mary was extremely helpful and, while I could do the order thru the website, I prefer to “shop” on the internet but buy from a person. You offer both!!! Jerry H., Parker, CO
Becky was great earlier and helped me discern which plan was best for my wife and I so I am purchasing now based on her advice. Chris Endicott, Apex, NC
This is the first time we have used your company and feel that the premiums are too good to be true. But, we feel so lucky to have found you. We have not had our vacation yet, but once we return from our vacation we will inform you of ant problems we may have had or to inform you that we were fully satisfied and that we will be contacting you again in the new year. Raymond Davis, St. John’s, NL, Canada
I was having a problem with an order, clicked on Live Chat and connected with Becky. We discussed a live discussion. I called her and she took it from there. A very gracious customer service representative indeed. I love Minnesotans! Tim & Denise O., Plainfield, IL
Awesome to deal with. Thank you so much for making our first time at planning a vacation by ourselves that much easier and that much safer :o) And yes, we will definitely recommend!!! Take care, Rachel & Bill Allen, Weyburn, SK Canada
Kinda-wished I had spoken to someone but your site was SO good and user-friendly,I didn’t want to pester someone ( esp. good Minnesota folks! 🙂 next time I will call and go over my choices with someone. I have never taken out trip ins. before and I think (hope ) I did it right. simply the best, up front and honest site I have ever seen! Kevin W., Nathalie, VA
I have used the Trip Insurance Store.com for several years and highly recommend it to others. In my case, I have not needed to actually call for advice or information, but would not hesitate to do so if necessary. Claude F., Silver Spring, MD
The site is a pleasure to use with the convenience of side to side comparisons and additional information and links for getting even more clarifications if needed. I have a pre-existing condition that I will require a test prior to our cruise that if we get the news we want and have had for the last 2 years, nothing should interfere with out plans. But you never know! Linda F., Peachtree City, GA
Thank you for the email. I have purchased insurance from you and it was so painless. Hopefully, we won’t need to use it, but if we do will let you know our experiences. Thanks again, Fran W., Edmonton, AB, Canada
Dear Deanna, You have my permission to round up the total trip cost per person to $2000. I really appreciate your review of our policy and your helpful suggestion. Warm Regards, Loretta T., Anchorage AK
Customer service was good. I emailed to ask about information and did get a response pretty quickly. If I am paying the same price with your site or through another, or even directly with the insurance company, I don’t see why I shouldn’t go through yours and perhaps you’ll get some referral/commission from the insurance company. Hope I don’t need to use the policy, but it’s good to have one just in case. Danny C., New York, NY
I used Travel Insured and received my claim check within 9 days of sending in the forms. Trip Insurance Store.com is a great company and I enjoy working with you. I will not use anyone else. Gary L., Trumbull, CT
Deanna was great. She knows her product inside and out and was able to select the right coverage for me. Her confidence, knowledge and friendly voice was a rare and winning combination. Thank you
Very informed and efficient staff. Teresa was pleasant and well informed. Two other companies we had been dealing with (over 12 years!) were “dragging their butts” because I wanted my melanoma mole surgery excluded on my coverage as it was done only 5 weeks ago. You did it immediately without having to search. It was really appreciated.
Coverage options offered are great. Love the cancel for any reason option even though I didn’t purchase that this trip. I will use your site again. I appreciate the communication from Trip Insurance Store.com making sure I was satisfied, etc. Very nice touch.
Felt that my questions were answered promptly with a helpful attitude.
The various agents I’ve spoken with have been very friendly, courteous and helpful.
You have simple, direct explanations of technical terms
This is the second time we have used your firm & I’m delighted with the web site side-by side comparisons & the friendly knowledgeable staff you have if questions arise. Becky was great (thanks for your help in buying the Alaska trip insurance, too). Jon D., Hutchinson, KS
We appreciate your constant contact by mail and phone. We’ve used several trip insurance companies over the years, but we’ve never had a company follow up with letters, cards and phone calls the way yours did. Thank you. We will use you in the future.
It’s wonderful that in this day and age of web commerce that there are still companies like you that provide “human” American help – your staff, Tara, and others were extremely helpful – and patient with all my multiple questions. I would definitely recommend you to others. Thanks, Baruch S. & Rebecca T., Lawrence, NY
Tara was efficient, knowledgeable and helpful Job done in short order. Thanks
Overall, you provided a very good experience. Your follow-up to my insurance purchase was very much appreciated. It shows that you do care about providing outstanding customer service. Thank you.
I really like your friendly service and how you phoned before the trip to wish us a good trip and how you sent a follow-up postcard welcoming us home! Thankfully, we didn’t have anything go wrong on the trip, so you won’t hear from us about a claim. We wouldn’t hesitate to recommend you to others and we will definitely use you again for travel insurance. Keep up the great work!
Becky was very helpful and pleasant. Carol & Joseph S., St Leonard, MD
Fantastic on the phone – Love you guys!!
Quick and easy with an immediate response.
I appreciated the willingness of your people to spend time with a potential customer. There is an attitude that I interpreted as ethical and sincere. I think you enjoy your work.
I have used your service several times and I am always pleased with it. The live person thing is great. I don’t know how you do it. Thanks again. Charlie L., Rome NY
Your comparison helped me make a clear and wise choice by pointing out a qualifying clause in the insurance plan recommended by my tour company that would have, in fact, rendered the insurance useless to me. I have an elderly parent and cannot predict what might come up between now and my trip next year, but I am not the “responsible” person for his care. You saved the day. I selected a more fitting policy.
You are delightful to do business with – easy, helpful, friendly and cost-effective. I used Cruise Critic Boards to research cruise insurance and found no negatives.
I liked the ease of communicating by e-mail.
I had purchased Travel Insurance from you in 2005 for a trip and did not have to use it but nice peace of mind at a reasonable price. Thanks, John D., West Chester, PA
I enjoyed talking with your representatives they were very informative. Thanks Hartley V., Erieau, ON, Canada
Employees always seem knowledgeable and efficient. Thomas O., Manning, SC
I did have a problem trying to purchase the insurance myself from your site. I received an error (that I did not take a print screen of unfortunately). However, when I phoned your 888 number Deanna quickly assisted me with the purchase – Great job – Thanks!
I liked the site and the layout. I also tried another mass search and quote site but it was not as easy to read or as clear with comparisons as your site. William G., Manning, SC
Becky, I just noticed your address was Owatonna, MN. Both my wife and I are from Minnesota and we have family living in Rochester, MN so it is nice to get an e-mail from a “real” person. And of course, we go to Cabella’s whenever we are in Rochester. The process for signing up for your insurance was very quick and easy and all of the confirmation info was quickly e-mailed to me. Thank you for checking. Chuck W., Eagle River, AK
Your customer service was great. It’s refreshing to have a company concerned about the customer’s experience. I hope I don’t have to use the policy but if that service is as good as the sale service, it will be a good experience. I would not hesitate to recommend you service to friends and relatives. Roy T., Newark, DE
This process was overwhelming for me the first time I had to purchase trip insurance, but you cut right through the confusion and made it an easy choice. And I had confidence you knew what you were talking about – not just working for a commission from a particular company. Thanks. Suzanne D., New York, NY
Becky is very helpful and friendly. It was a pleasure buying trip cancellation insurance and I will do so again in the future using your web site. Going right into my favorites. Thanks
Although you do a good job of explaining Primary vs. Secondary coverage (and no-one else even seems to try), I’m still a bit confused about what is best for me. Maybe it’s just a confusing subject!
Becky offered unsolicited helpful advice on increasing the value of the policy without extra cost. This is the type of help that will keep me coming back!
Deanna’s helpful recommendations comparing plans for more coverage at lower prices were greatly appreciated. Ted M., Gorham, NH
We were so pleased with the excellent rapid response & have recommended your services to at least 6 other people.
You are very courteous.
Steve provided my groups back in the ’90s with the best insurance plan and I’ve been using him ever since for groups and my own travel needs. This company is first rate. Linda B., Oleana, AL
Becky had ready answers and recommendations! Linda M., Arlington, TX
We had the pleasure of having Mary (for our last trip) and Tara (for our upcoming trip) to help us. Both are very pleasant and helpful, easy to deal with. Thanks for your help. Victoria L., Everett, WA
I appreciated the quick information and recommendation. Hopefully we won’t have to use the insurance but it’s reassuring to have it. Talking to Tara saved me a lot of time reading through everything. Elizabeth K., West Bloomfield, MI
Thanks Steve, For the clarification. I love your site and people. You are the only insurance site I’ve contacted that calls a spade a spade when explaining things………nice and simple and actually have answered my question. Others I’ve contacted about their policies just give me the old politician run a round and never really answer the question………so that’s why I’m going to always purchase from your site. Greatly appreciated! Patricia T., Whitby, ON, Canada
Your information was very helpful, I did not know the difference between primary and secondary coverage and was glad to find out, your quck comparison chart was also very helpful. I am glad I found your website. Victor W., Copper Cliff, ON, Canada
thank you so much, Steve, for your comprehensive answer. I love dealing with your company!!! As soon as we have all the details worked out, we’ll make the final decision on the plan. It may be up to 2 wks before everything is in place, but be assured Trip Insurance Store will get our business. Cheers! Carole H., Tujunga, CA
This company should be a model for all American companies!! I deeply appreciate the “live person” accessibility and it means so much to have polite friendly people who can speak ENGLISH!!! I will definitely hype your company with my friends. Thank you!!! Rebecca L., Fairmount City, PA
When I used Google to find “cruise travel insurance” you come up 5th. Joseph D., Rochester, NH
Hi Tara! I did get the last email with the confirmation about the policy increase too. I was rushing for a flight that day and did not have time to reply. Many thanks for doing the upgrade for me for me. I appreciate your help in noticing this detail in my original policy. Thanks for your help, Rosemary A., Pikesville, MD
You are welcome Deanna, good and very pleasantly accommodating work attitude, keep it that way…best, Paul G., Bend, OR
Read more testimonies and comments:
PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.
PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.
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