Page 15 of What People Like You Want To Tell You About TripInsuranceStore.com
The newest comments are on the last pages. Some have the author’s name & city, state / province attached and some do not. These are are the real (not made up) words we have received from our customers. In case you’re tempted to think we just sit around and make these up, here’s why we don’t:
- The obvious reason is that it’s dishonest and unethical. This shouldn’t need to be said – I (Steve) do say it up front because that’s the kind of person I am
- Deanna, Kim & Steve are not that creative
- We are busy. It’s a lot of work running TripInsuranceStore.com. I (Steve) have better things to do than have Deanna & Kim sit around and make up kind words, feedback and testimonials. Click here to go to our feedback form if you’d like to leave us any comments.
- Some of our clients say it’s OK if you want to talk to them directly. If so, email Steve here and we’ll help you get in touch with them.
Very easy to do business with and informative. Fred W., New York, NY
Thank you much for your help with this. You made things amazingly smooth and understandable. I’d be more than happy to recommend your services to friends. Joe P., Ellicot City, MD
Thank you so much for your prompt service and thank you Becky for all your help.
You have my permission to round up to the nearest thousand, making it $8000 for the trip total! Thank you very much! You have a great web site that has saved me countless hours (even days!) to review trip plans. Blessings, Eileen C., Ramona, CA
I was happy to not get an answering machine.
Great service, great pricing, and the fact I talked to a live person when they answered the phone will make me come back. Thanks Steve. Daniel C., Jewett City, CT
Trip Insurance Store.com is very informative.
Thanks so much for responding to my email right away. I was waiting for the travel insurance policy number to send out a fed ex package. I enjoyed doing business with you. Debbie G, Starksville, MD
Very pleased with your excellent services., Doreen T., Slidell, LA
Have used your Travel Insurance services for many years … and have been Satsfied with the service your staff has given. Have recommended your service to friends … as far as Manitoba and Saskatchewan. Thank you for your patience. Sincerely, Patricia M., Chateauguay, Quebec
I like that you already found the best companies. Joe P., Lake Zurich, IL
Deanna was clear and friendly. She answered all of my questions. Thanks!
Your staff is amazing – helpful, friendly, patient & sweet. a pleasure to deal with! Middle aged people (me!) like to deal with a person. Wendy K., Atlanta GA
The contact over the phone with a real live human being is great! This is “customer service” !. I am 71 years old and my fiance (and beneficiary) is 69. Two geriatric love birds. Flight insurance is the prudent thing to buy. Insurance is a must thing to have. But we hope my beneficiary never has to file a claim! We need each other! Thank you for your efficiency, your good service, and your reasonable prices.
Thank you Steve for you quick answer to our insurance requirement. Joe M., Mashpee, MA
Quick and efficient service from Becky
It’s nice to have a knowledgeable human who seems genuinely interested in educating his customers. I have no reason to consider any other travel insurance company. Greg M., Roseville, CA
Dear Deanna, Thanks for your concern. Please change the trip cost as you suggest. This is the second time (maybe 3rd) I have used your company for trip insurance and I have certainly been happy with your service and product. Regards, Pete C., Holbrook, NY
Anytime I have a need for trip insurance I call. The service is top notch. Becky was most helpful this morning. I explained what I needed and she put it together. How do you beat that???
Thanks! You’ve taken the worry out of our exotic adventure to So. Africa. I am still going to avoid situations where large creatures with SHARP teeth try to munch me, but hey…at least I’ve got medical coverage now! thanks! Thomas H., Renton, WA
I have the e-mail and the mailed copy. Thank you for checking. I will definitely do repeat business with you. I am very impressed with the service level that I have received with your company. Thank you for all of your assistance. Have a great day. Colleen C., Niagara-On-The-Lake, Ontario
Thank you Steve for the personal and extra friendly service. I appreciate all your help!
Thanks for calling back. I appreciate your fast service even though you were on the way out for the evening. Dave Van Antwerp, Baldwinsville, NY
I really appreciated the fast, friendly and very efficient service that I was given! Really blown away by the pre-screened companies that they represent and the fact that they give a satisfaction guarantee with GREAT service! Thank you for peace of mind in arranging travel insurance for my daughter! Thanks Much, Rachel R., Whittier, CA
You make it easy to buy Travel Insurance independently
Consistently excellent personalized service, every time. We’ve been using Trip Insurance Store.com for years – from the first time we found you in an online search effort. It’s an incredibly well-run company, and we have never, ever had any complaints whatsoever. The trip insurance “game” is such a maze, and having one trusted site to safely and independently insure our trips is a huge bonus. Thank you! Faye F, St. Louis, MO
You guys make it really easy. I just called, and I had my info in a few short minutes. Quick, painless, seems inexpensive compared to the rest. Good experience.
I had a great phone conversation with Steve yesterday. He suggested a policy I wasn’t even considering – and it cost less than the one I was calling about! How often does a salesman steer you to something that costs LESS?!
I have appreciated Steve’s posts on Cruise Critic, as well as the very helpful information on your web site. When someone would ask about trip insurance on a message board, I used to post the link to insuremytrip. Since visiting Trip Insurance Store, I have been posting the link to your web site. After my conversation with Steve yesterday, I posted this on a Disney message board: http://www.disboards.com/showthread.php?t=2224325 (see post #5).
I’ll be purchasing my trip insurance from Trip Insurance Store from now on! Nancy S., Champaign, IL
Was so impressed that my questions were answered on a weekend, I don’t have much time during the week. So thanks a million. Hope I do not ever need to use this insurance. A grandma who just gets to visit the grandchildren once a year, does not need to be sick or injured while there.
Hi Steve, I bought travel insurance from you for our cruise/trip to the United Kingdom in April-May 2009 (had a great time!!). Loved the service you provided and we, luckily, didn’t need to avail ourselves of the insurance–but we kept all the info you sent close, just in case; it gave us an extra measure of comfort. Janet J., Navarre, FL
A nice experience.
Dear Deanna, Thanks for your kind message reminding us about the travel insurance documents. We do have our documents ready to go. Doing business with your company has been a great experience from the beginning. Sincerely, Myriam B., Miami, FL
I called several companies. Yours was the only one to cover me last minute and you had the exact plan I needed at a very affordable price. Plus you were friendly and didn’t guilt trip me for forgetting to get insurance prior to departure. Thank you!
Steve was great, had all the data, very knowledgeable, great to talk with. Thanks, Alan N., Houston, TX
It is refreshing to start with a one-size-fits-all web page, and be able to get to a real live human on the other end of a telephone line, who is willing to listen to, and understand, the customer’s peculiar needs, and then respond with an appropriate solution.
Trip Insurance Store.com is one of the most helpful companies I have ever dealt with. I would not consider dealing with any other company for trip insurance.
Thank you! You’re awesome. I wouldn’t consider buying my insurance from anyone but you guys. Paula C., Atlanta, GA
Deanna… Trip went great and without hitches. Will use and recommend you guys for trips in the future. Regards, Bill T., Houston, TX
Very easy to use. Answered all my questions and even responded to e-mail on a holiday!! Great service. Will deffinately use their service again and will reccommend it to anyone in need of travel insurance.
Very helpful site and live person who answered all questions. John C., St Charles, MO
Great! And thanks again for your help. You guys there are the best! So glad that I found you. Website is so helpful – please tell Steve that I am delighted to have found you. Will always check with you and buy from your site., Lynn P., Annapolis, MD
Steve’s responsiveness and diligence was amazing! Having someone so promptly get back to me, after hours at that, was really nice and having someone walk me through the differences in the plans so I didn’t have to do the side by side comparisons made a huge difference. It seemed like Steve had to do an awful lot of work for a relatively small policy, yet he never seemed impatient or disinterested in helping and answering all my questions. I will ALWAYS buy trip insurance through Trip Insurance Store.com
Deanna was very pleasant to talk to and very helpful. Charlotte P., Buffalo, NY
I felt comfortable and reassured during the whole process of doing business with you. This has been strengthened by the follow up email I received from Becky the following morning.
This is the third time we have used the Trip Insurance Store and, as usual, Steve was extremely helpful. There is no question – we are regular customers and we do not even think of looking elsewhere! Ken T., West Orange, NJ
This was the 1st time my husband and I have purchased trip insurance, and we were very pleased with the fact that you get a live person to answer your questions immediately. It’s more comfortable to talk to someone when you have questions.
We have used you before and have always been satisfied. Thanks, Nancy G., Waco, TX
Better value for the price compared to other quotes.
Yes we have it … thank you – you’re a pleasure to do business with 😉 Suzi T., Wilsonville, OR
I was very pleased with the courteousness of the agent who helped (Mary). Carl M.
I’m back because I have Previous experience using Trip Insurance Store.com’s excellent service.
This is the 2nd policy we have purchased from you – by far you have the best website with very easy plain-speaking explanations, rather than legalese. Last time I needed to speak with someone and both the initial interaction and the follow up was fantastic (which is why I came back). Garren S., Tigard, OR
Thank you also for your excellent website — it provided a wealth of information that helped me better understand my coverage options.
Great!! Thanks so much for all of your help, it’s much appreciated!! Andee M., Chandler, AZ
Travel Insurance, I’ve been learning more about this! Its important, but VERY complicated. More later, but in the interim here is a web site you might want to take a look at: www.tripinsurancestore.com. If you decide to call them (1-888-407-3854 Toll Free) ask for Deanna Benzick. She is VERY knowledgeable. We bought our policy from her on the last cruise. She saved us some money. We intend to use her for this cruise. In simple terms, if you have no (serious) “Pre-existing Medical Conditions,” you will probably want to get your insurance in late Nov concurrent with the final payment to Holland American. If not, you should act now.. . .to make sure you are covered. All the insurance providers have “Look Back Clauses” with time deadlines. Bob & Barb A., Westlake, OH
Deanna was very prompt and helpful in all my dealings with her. Carol P., Houston, TX
Folks are not on commission, so no incentive to “sell” more than needed. Very informative and helpful…didn’t feel rushed to complete process or make instant decisions. Thanks again, Like the Terminator: “I’ll be back”… for insurance on our next trip !!!!!!!!!!
I have used your services before and talking with Deanna made our decision easy, fast and informative not complicated. I referred 3 other people to you today that are taking the same cruise. So I feel we have one less thing to do or worry about on our cruise. JoAnn & Gilbert M, Mesa, AZ
We’ll add more comments as we receive them.
PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.
PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.
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