Page 3 of What People Like You Want To Tell You About TripInsuranceStore.com
The newest comments are on the last pages. Some have the author’s name & city, state / province attached and some do not. These are are the real (not made up) words we have received from our customers. In case you’re tempted to think we just sit around and make these up, here’s why we don’t:
- The obvious reason is that it’s dishonest and unethical. This shouldn’t need to be said – I (Steve) do say it up front because that’s the kind of person I am
- Deanna, Kim & Steve are not that creative
- We are busy. It’s a lot of work running TripInsuranceStore.com. I (Steve) have better things to do than have Deanna & Kim sit around and make up kind words, feedback and testimonials. Click here to go to our feedback form if you’d like to leave us any comments.
- Some of our clients say it’s OK if you want to talk to them directly. If so, email Steve here and we’ll help you get in touch with them.
Read more testimonies and comments:
Teresa, thank you for your honest answers to my questions. It is difficult to wade thorough all of the information on the web. It was a plus to be able to speak with someone who could help me understand what I was purchasing. We are confident that our daughter and her husband will enjoy their honeymoon and the security of knowing that they can get help is needed. Karen S., Birmingham, AL
Thanks for your help. This was a user friendly process for me. I have already recommended you to my busy partner. Stephanie S., Lafayette, LA
I think you have a great service. The agents, prices and products are all really great. Mark J., Houston, TX
I love the web site. Alan G.
Keep up the good work. Gerald S.
Thank you for spelling it out in clear english instead of legal jargon that the average person cannot understand. This was an excellent website and I plan to consult it first before purchasing any travel insurance in the future.
I’m very pleased with the quick e-mail response on a weekend evening!
Hopefully I never have to use the insurance, but so far it has been a good experience, a pretty good deal on short notice. Nathan P., McPherson, KS
Courteous customer service.
I called 4 different travel insurance companies before yours and none of them have answered the phone. I got their voice mail and did not care to leave a message and wait. So I will let all my friends and family know about your company.
Didn’t use the internet but I was very pleased with your telephone service.
Hey guys, just keep doing what you’re doing ! I was totally impressed with the knowledge, experience, helpful advice, the personal service (which travel insurance broker calls you before leaving for your trip these days …?) and the price. I’ve recommended your company to many of my friends and relatives. Frank G., Richmond Hill, Ontario, Canada
I appreciated the advice and friendly service.
I have been very pleased with your service and will recommend it to my friends who may need such coverage. Thank you.
Everyone on the staff was very knowledgeable about the different policies. They were willing to listen and respond to the special needs of our family. Thank you for your help and suggestions.
You speak ENGLISH!!!! Fast terrific responses!!! Pleasant and happy people to talk to and fast service over email too!!!! Thank you Mark and Steve.
All good and straightforward….love the fact there’s no ‘menu’ options on the phone. And that your plans have no deductibles
Very courteous, informed and fast.
A terrific web page. Easy to navigate. Reaching a real person so quickly and who made the recommendation and was able to answer my questions made me WANT to buy insurance!
Thanks so much, I’m very appreciative. Matt L., Tucson, AZ
Needed personal service as I’m a dud dealing with on-line stuff. Denise was not only helpful, she was gracious enough to keep me from feeling stupid. I will certainly recommend your service. No need to reply.
Tara did a fine job getting us lined up.
I worked with Steve & Denise and I found them to be very cooperative and helpful – their focus is clearly customer service oriented. This purchase was a very positive experience and it was a joy to experience true customer service! Thanks!! James C., Livonia, MI
Friendly & knowledgeable agents. I just bought 2 travel insurance policies one for myself & the other for my wife. It was an easy, friendly, professional transaction with Denise. She made some recommendations & I took her advice. I hope everything else will be as smooth as this experience. John D., North York, Ontario, Canada
I have just purchased a policy today (8-10-05). So far I have been pleased with the service from Trip Insurance Store. I did not get all the information I needed from your website but when I called and talked to Mark he was very helpful and helped me find what I really needed. I can give you more info after our trip if we do have to use the insurance. Hoping we do not have to use it!!!!
Your website has been very, very useful. Especially after looking at the policy details.
Thank you – your site rocks!!, Grace
Great experience purchasing travel insurance from Mark. I will recommend your company to all my friends in search of travel insurance. I just mentioned it to my co-worker who has an upcoming trip. He just went on line for a quote. Erich G., Bloomington, MN
Great customer service…Mary was very helpful…previous experience with online live chat was good.
We purchased the same insurance from you in December of 2004 for a vacation in February of 2005. My wife got sick and she needed to see the ships Doctor. It was nothing major, but did run us over $200. We have never used our travel insurance before, but decided to submit a claim. They sent us forms and within a few weeks we received a check for the amount of the Doctors visit.
This vacation my wife found “cheaper” insurance. I told her to stick with what we have already used. When you find a good product, keep using it. Thanks, Stephen L., Wiloughby Hills, OH
I like a great bargain. Your site offers everything. Easy to use. I felt as if you were trying to be as helpful as possible. It gave me a feeling of confidence and the results proved to justify that impression. I have recommended you to family and friends and they have been just as pleased. Thank you.
I used CSA on my last trip in May to Puerto Vallarta. My wife and I went into a store and when we came out the rental car we were using had been hit. I paid $300.00 to have the car repaired. When I returned home I filed the claim and I had the check from CSA right away. I was very pleased and I’m happy to use CSA again. John C., Centerville, MA
I looked at insuremytrip’s site then I looked at your site. I called you. Joseph S., CT
I was impressed with your product, the price, and the service. Though I didn’t (thankfully) have to use the insurance and so have no idea how good it actually was (except that you gave me the company rating on the phone which I appreciate), I am impressed with your company and would use it again.
Mark & Steve were professional but warm, clear and supportive in their explanations. I felt safe as if I would be taken care of. The best part was that we got disconnected and when I called back I got Mark right away and did not have to go through the “we all do the same thing, I can you help you, let me have your information again”. I was so delighted just to pick up where we left off. Steve was so clear that I bought the insurance before he sent me all the online explanations. Hope I do not need it, but hope the claims experience would be as excellent. Patricia E., Miami, FL
Thank you for returning my phone call so quickly. I spoke with Mark. He helped me figure out what I needed. You are wonderful. Joan W., CA
The live chat is a great idea. I used it twice before buying and Tara was able to help and answered my questions. Thanks for a great service. This is the best and most informative site for trip insurance. I especially liked not having to go to each company site for prices and I liked the comparison charts. Thanks for the opportunity to comment. Best regards, Barbara K., Cary, NC
I love you guys! I already recommended you to 3 of my friends”. John D., North York, Ontario, Canada
Tara was extremely helpful.
Thanks for all your kind help. Thanks again for your truly cheerful assistance. Ed I., Scottsdale, AZ
We are repeat customers for HTH and found them more than helpful when I had an accident in France in September 2004. I would recommend both you and HTH to family and friends in the future. George B, Middleburg, VA
I liked everything about the experience of arranging for our cruise insurance with Steve. He had that great midwestern down-to-earth attitude and was very knowledgeable about the different types of insurance; he listened and then made suggestions about what would be best for our specific concerns. You don’t get that just booking online … the live (and promptly answered) phone call was very important. My highest recommendations regarding Trip Insurance Store.com. Linda O., Bismarck, ND
I thought it was a great site. Easy to find, easy to use. The ability to speak to a real person is invaluable. Terrific!
You are very thoughtful and efficient. We very much enjoy working with you. Ammon D., White Stone, VA
Mark was very friendly and helpful.
Mary & Tara were extremely helpful! I will definitely recommend your site!
Quick and easy to understand and compare and purchase. Answered phone and our questions. Great Sevice, Thanks
You did a wonderful job. I already referred a few friends. Kathy, Valencia, FL
Mark, Thanks for your follow through and excellent customer service. Many Customer Servive Representatives these days don’t know the meaning of the word ‘service’, you are obviously above par. May you and your company prosper, Scott, Madera, CA
Even though I haven’t used it, the “live chat” feature is a great idea.
Mark was very helpful. Thank you, Jim C., Pinellas Park, FL
My claim went well and was paid quickly! Thanks for your help. You guys were wonderful. I have no trouble recommending you to everyone I know. Thank you! Susan B., Toronto, Ontario
What “sold” me on buying from you (instead of several other sites I perused with similar coverages) was Steve’s suggestion (by phone) that for a trip leaving far in the future I could spread out the cost by insuring NOW for the amount of my at-risk deposit, and then LATER – without additional cost, except the increased premium – add coverage for the additional trip cost just before I was pay in full. I think you would be wise to highlight this possibility on the website, as it could be a powerful sales tool. I realize that most people are not planning trips that will depart *way* in the future, but on the other hand those of us who do buy insurance are probably those who are planning big expenditures, many of which may indeed be departing months or even more than a year from the date of the deposit.
Thank you so much for taking care of this for me. You are a blessing. Congratulations on the great success of Trip Insurance Store.com! Dale S., Chaska, MN
I was able to download and print the attachment. Thank you very much. James S., Redondo Beach, CA
Thank you for your help. It made our selection of a package much simpler and clearer. We will be making the purchase through your site so that you get the credit for the sale. Sincerely, George L., Calgary, Canada
I recommend the Trip Insurance Store to others. They are easy to use and from my own experience during a claim, they jump in and help you. Thanks Steve! Craig L., Denver, CO
It’s always a pleasure doing business with you. You are the best. Rosa W., San Rafael, CA
While pulling all the necessary paperwork together to file a claim was daunting (but necessary), I was amazed at how easy and hastle-free Travel Insured International made the claim and paid it promptly. I would definitely purchase a policy through Trip Insurance Store.com in the future. It was the best investment I have ever made. Thanks, Richard S., Acworth, GA
I had a difficult time getting answers I needed from the airline, cruise line and cruise booking service. What a great relief it was to have you quell my fears. Thank you for the personal service you provide. My family built a successful business 50 years ago based on customer service. I know the value from both sides. Megan G., Salinas, CA
Peace of mind, a worry free trip, Murphy’s law says have insurance but don’t use it. Robert P., Sunnyvale, CA
I really appreciated talking to Steve and his recommending what are the best options for my particular situation. Also enjoyed talking about our resprective travel experiences including subscriptions to Aramco World. Ted N., Colonial Heights, VA
It’s just a great site. I will use you again. Thanks.
The website and telephone contact (Mark) were very helpful and provided fast, satisfactory information for choosing travel insurance. Joan S., West Sand Lake, NY
This is the third year we have purchased your Snowbird Insurance. Though we have not had file any claims to date we have been impressed with your friendly and courteous staff. We have given your toll free number and web site address to many of our snowbird friends. Thank you. Betty and John J., Vernon, British Colombia, Canada
Great service, friendly, knowledgeable, and professional. Thank you! Sandra M., Soquel, CA
Thank you for rounding me off to the $1,000 trip cost. I really appreciate your services and have reccomended you to other people. Donna D., Gig Harbor, WA
I have been dealing with Steve for the past 4 or 5 years….I guess it’s proof enough of my “smile of satisfaction”! Thank you and Good Luck! Paulette M., Montreal, Quebec, Canada
Mark was very patient with all my questions and helped me compare some fine details.
An excellent service. I have no complaints. Larry S., Omaha, NE
Denise and Mary were pleasant & informantive. Thanks.
We have Used TripInsurance at least 4 times and always had a satisfactory experience. You are very prompt in your answers and service and very helpful when answers are needed. Marilyn and Ed K., Clearwater, FL
Steve, I very much enjoyed my discussions with Tara regarding the various trip insurance policies and coverages. I also want to mention that your web site was very helpful and easy for me to use. I was able to save a lot of time since your site was laid out in an easy to use way. Most important, all the necessary information was available on your site. After narrowing the policies down, I then used Tara’s expertise, knowledge and experience in helping me make my final decision.
This will be my 13th cruise, and recently I learned that I really didn’t have the best trip insurance coverage for my needs. Thanks to your web site, and Tara, I have now purchased a trip insurance policy that I feel very good about. You have earned my Travel Insurance Business. Sincerely, Ralph K., Liberty Lake, WA
I have been telling everyone how good the values are and I will be back. David D., Prince George, British Colombia, Canada
I just wanted to let you know that Teresa was extremely, helpful, delightful & pleasant. What a gem! Edmund Stiles of Mill Valley, CA
Denise put me at ease with her nice telephone voice. I was extremely satisfied in every respect. We travel with another couple as we retired some 8 years ago….and we will be doing trips, out of the country, every year (or until we’re broke) and we will plan on using your Company in the future. Ed H, Charolette, NC
Good experience, so far. Hope I won’t need it on my trip, though! 🙂 Tommy
Hi Steve: Just to let you know that we have received from HTH the insurance refund for our cancelled trip to South Africa. Thank you so much for your help and your excellent service. We’ll contact you again for future trips (well, not in hurricane season). Have a good day. Doreen and Han T., Slidell, LA
Comfort knowing you all were there. Ciao. Dick L., Springfield, VA
Friendly, helpful service (even late in the evening!)
The friendly, helpful personnel
Everything was just fine. A real service. Isabel B., New York, NY
Straight forward advice and answers. Philip
The best feature is that not only does a live human being answer the phone, she also is the person to deal with. No transfers, no long periods on hold. The products appear to be suitable for me on my trip, but I hope not to find out. I phoned several times to get answers, and I always got them. It was much easier for me to phone than to surf the web site (yes, I have broadband), therefore . . . several calls. The service was great and the response times were very timely. If I need this type of insurance again, I’ll phone you guys. Jim F., Huntington, CA
Real people answer the questions individually, not from some canned response. You did a great job. Hope I never have to use the insurance.
You were very easy to deal with! Rick M. Pompano Beach, FL
Steve is accessible, affable and very conscientious. He is a treat with whom to work. Irnie O., Potomac, MD
I loved the website. It was very easy to use. Louise R., Yardley, PA
I most appreciated Steve’s ability to answer all my questions clearly, make recommendations, and tell me the best way to purchase the insurance as we complete our booking payments. My travel agent was not able to offer complete information about the cruise line’s plan or the other brochure her office had. We love to travel, so I’m looking forward to a long and happy relationship with your company! Thanks! Robin & Nick R., Tulsa, OK
I hopped around to a few insurance sites before buying through you. Many of you sold the same products at the same price… I don’t know you guys in particular, so why did I choose to buy through you? Because you not only clearly listed the benefits of each policy, but also the “quibbles”. NOBODY else was that transparent… Thank you for your honest analysis! Rosa G., Syosset, NY
Steve, I’ve been buying trip insurance for years and was referred to your website by my brother-in-law. I must commend you for your service and for your follow up after insurance has been purchased. I have never had any company offer “trip tips” and explain the most important elements of trip interruption and cancellation, especially after the sale was made. Thank you. And you have my attention. Myrna S., Tucson, AZ
Really like it compared to others out there. I enjoy the personalized aspect and the fact you are always looking for any improvements.
Thanks for all you do for me. Linda B., Birmingham, AL
Your site is FANTASTIC!!!! I gave up on insuremytrip.com. Am thrilled I found you!
All the people I have spoken with have been so helpful and nice, have answered questions well.
So helpful clarifying details and “legaleze” and helping me discover what insurance would give me the most benefit. Such a difference from talking to the companies direct where I am always left confused and not sure my questions have been answered. Thank you!!!!
I spoke with a couple different staff members, both of whom were very friendly and made the purchase smooth and easy! Shelley H., Mount Pleasant, MI
You have a great website. It gave me very important information. Thank you! Joan M., Scarsdale, NY
Good service and advice without any pressure…otherwise it would have been very confusing about which plan to choose. Thank you, Tara
Mary was great!!!
Thanks – you were very helpful.
We travel a lot. My daughter told me to call you. She said that you are very friendly and helpful.
I’ve learned more about travel insurance talking with you then I have in all my other trips, you have been so nice and helpful – no wonder they told me to call you. We have another lady that does a lot of traveling with us and I’m going to give her your name and number. Geraldine B., Media, PA
I called you because you begged me to call.
I like the breadth of your information. Further, your agent Tara was extremely knowledgeable and helpful.
Your site is great. We got the trip insurance we wanted at half the price the tour company wanted to charge us. Thanks so much!
I was referred to you by my brother-in-law and was really pleased with your knowledge and guidance. I liked being able to compare the policies side by side. And narrowing the field was really helpful. There are just so many companies out there.
We’ve used you 3 or 4 times and you’re always so friendly!
You’re a star! Thanks! Jackie
I was completely satisfied with the information and service you provided, and will definitely recommend you to my friends. George L., Calgary, Canada
I like being able to call Steve and have him help me with personal service Barbara G., New York, NY
I have recieved the best customer service from your company. You guys are the greatest. Viola T., Ontario, Canada
Tara was great on the phone. Quick, professional and had all the answers I was looking for. I was very impressed with her. Good Job.
Pre-screening certainly makes the number of choices more manageable.
I was very satisfied with the Trip Insurance Store.com. Denise was very helpful and very pleasant to speak to. I asked some questions and she answered them for me. Also, I received an e-mail from you within minutes of signing up which was followed by forms in the mail. Fast service and great service. Kathleen K., Tamaqua, PA
Steve, It was very nice talking with you this morning. Thank you for the info. This afternoon I should get a chance to read them over and relay the info to the other travelers. Carol Y.
Tara was very helpful.
Wow! That is incredible! Thank you so much. I will call my os commerce host and see if I have a place in my template to do the same. I hope so. I just received my travel insurance policy today and am getting ready to look over it. Thank you so much. You have been a pleasure to work with. Ann B., Charlotte, NC
Steve: Nice job on the website and customer service! I opted to get trip insurance outside of the tour package we bought and ended up with a much better deal going through you guys. After trolling the net and several websites, I liked yours the best. Recommending a few reputable companies is a great idea. The web page was easy to use and I was able to narrow down to a couple of options pretty quickly. The remaining questions I had were answered by a phone call to your toll free number. Overall, a very good experience. 🙂 Bob G., Huntingdon Valley, PA
I’m very impressed with the minimal amout of paperwork and your low prices. Several friends referred me to you. I’ll be sending lots of business your way. Margaret G., Hamilton, Ontario, Canada
Thank goodness I did not have to use the insurance coverage, but I certainly appreciate the prompt responses to any questions. Inge E., Georgetown, SC
The service was quick and you answered all of my questions. We were very pleased.
Hi Steve, even though we have used you only twice, we were 110% satisfied with the help you gave us on our trips to England and South America. You can be sure when we need trip insurance in the future, you will hear from us. In the meantime, have filed your letter with our travel stuff. And would certainly recommend you to others as my sister did for us. Happy New Year! Jean C., Andover, MA
I like talking to Steve. Herb H., Chicago, Illinois
Outstanding web site. Bravo!
Great service, saved me some cash. Todd S., NM
Clearly spelled out pros and cons of each. It is helpful when you specify if the medical insurance is primary or secondary. I’ve been ordering through another comparison site, but yours had so much more helpful information that I switched to you.
It was easy enough to deal with all of you who answer your calls. I dealt with your company 3 times before. Thanks.
Pleasant and cheerful and efficient!
Tara, I received your email. Thanx for the great service.
Endless patience for my questions and clear explanations of recommendations and options. No need to reply. Just wanted you to know how pleased I am. Patricia M.
Great personalized information given over the phone… thanks Steve!
Steve, I am very glad I found Trip Insurance Store.com. I like talking to a real person. I have recommended you to my brother and will recommend you to friends in the future. Charlie L., Rome, NY
I enjoy working with you at Trip Insurance Store.com. Fred R., Westlake Village, CA
I love your fast service! That’s why I will never buy travel insurance from anyone else. June B., New York, NY
You guys are the best on the internet. I’m going to reccommend you to all my friends and family when they are going on a trip. Mary K., Arlington, VA
You’re very easy to deal with. I used to think I had to buy travel insurance directly from my travel agent. Jenny S., Novato, CA
Read more testimonies and comments:
PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.
PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.
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