Page 13 of What People Like You Want To Tell You About TripInsuranceStore.com
The newest comments are on the last pages. Some have the author’s name & city, state / province attached and some do not. These are are the real (not made up) words we have received from our customers. In case you’re tempted to think we just sit around and make these up, here’s why we don’t:
- The obvious reason is that it’s dishonest and unethical. This shouldn’t need to be said – I (Steve) do say it up front because that’s the kind of person I am
- Deanna, Becky, Kim & Steve are not that creative
- We are busy. It’s a lot of work running TripInsuranceStore.com. I (Steve) have better things to do than have Deanna, Becky & Kim sit around and make up kind words, feedback and testimonials. Click here to go to our feedback form if you’d like to leave us any comments.
- Some of our clients say it’s OK if you want to talk to them directly. If so, email Steve here and we’ll help you get in touch with them.
Just a joy to work with you folks. We always receive good service and the very best product. Cheryl G., Omaha, NE
Becky! John M., Columbus, OH
Your site is very good and very thorough. I don’t think my friends quite understand how the policies they get from your competitors work. Ira F., West Palm Beach, FL
Deanna, Yes, please change our coverage as you suggested. Thank you, as always, for looking out for us. We have used your coverage for the past 3 years when planning trips and have been very satisfied with the professionalism that we receive. Wishing you Happy Holidays, Lorelei G., Uniontown, PA
Your staff member, Deanna Benzick, was really helpful, friendly & knowledgeable. She made it a pleasant experience. Richard L., Lisle, IL
You guys are the best! May ’09 bring you a wealth of wonderful surprises. We’ll be purchasing from you again soon. Carole H., Tujunga, CA
Thanks for your service. You folks represent one of the last businesses that are easy to connect to, most especially with human beings (and nice ones at that!). I have referred you to several folks including my son and wife who travel internationally, and reside in Scotland. If your claims record matches…amazing! Ed S., Mill Valley, CA
I talked with a real person! This is my first time using the Trip Insurance Store and will not be the last. I spoke to a person by the name of Teresa and she was great, she knew her job very well and extremely helpful. Thank you, Ronald D., Allenstown, NH
Thank you so much for both your informative website and your telephone access. Deanna was very helpful in directing me to the travel and medical insurance plan that will best meet my family’s upcoming travel needs to France, and also have the optional “cancel for any reason” feature that we need. Thanks, Deanna! Norman A., Marietta, GA
You don’t over sell. Sell me what I need, don’t rip us off. Also great to have a person to talk to. This is our 2nd time using you guys, very easy 1st transaction, even easier 2nd transaction as we were in the system! I recommend you highly! Joseph S., South Vienna, OH
You are polite and respectful. Thanks, Becky, for such a pleasurable experience. I hope to do business with you again. Dennis & Cynthia G., Beavercreek OR
I first spoke with Steve, who gave me great information. Today, when I was ready to buy the insurance, Deanna answered the phone. She was professional, courteous, competent, knowledgable and friendly. A pleasure to deal with! Thanks for making what I perceived as an arduous task so easy. Miriam T., White Plains, NY
Thank you so much. I know now why you are “dubbed” the Guru of Travel Insurance! We’ll have no qualms about dealing with you when making future travel plans. I do trust you’re not going to retire in the near future? Thanks again, Steve, and all the best to you in 2009. Sincerely, Verna & Art K., Alberta, Canada
Had a great conversation with Steve, who made suggestions on the type of coverage we should get based on the answers I gave to his questions. He made it seem easy! Shellody B., Indianapolis, IN
I spoke with Steve and he was very informed and very helpful – I will recommend Trip Insurance Store.com to our other traveling friends. Bob D., Cumming, GA
That should do it – once again thank you for your time – it is always a pleasure doing business with you – I have been a regular customer since 2002 – only had to use it once and was glad I had it – thanks again, Bruce K., Cincinnati, OH
Everyone EXCEPTIONALLY NICE. Connie M., Sherwood, AR
You have an easy-to-use, helpful website. Well done.
Thanks Steve for sending me the confirmation of insurance. Deanna will probably tell you some ditzy lady called asking about the coverage on that policy … that would be me … and she was a sweetheart and very helpful. You guys rock! Janet J., Navarre, FL
Hello Deanna, Thanks for taking care of us and everything else. You’re just wonderful. Thanks again for your suggestion Deanna. Your helpfulness will certainly remind us of the excellent service provided and will certainly recommend to our friends to consider purchasing their insurance from Trip Insurance Store. Hope to meet you someday. Queenie & Albert G., Everett, WA
Well, I fell in love with this group! You came recommended from our friends, and I can see why: clear and thorough explanations, comparisons, and down-to-business quotes. Direct questions, direct answers, and then great prices. You sure beat our Cruise line quotes for insurance. We’ll be back again! Thanks to Steve for all his added info and tips that will make our trip easier, as well! Ginny & Gordon V., New Lenox, IL
You have a really nice website. It’s very user friendly. Vickie B., Tulsa, OK
Very fast service – I had the policy within an hour via e-mail. You were recommended by a friend, and after checking your BBB report I had no hesitation in using your company Thank you, Shirley L., Owen Sound, Ontario, Canada
Deanna was knowledgeable of the products and took my order very efficiently…
Becky was efficient, courteous, and coordinated my insurance needs to match my sister’s purchase a day earlier. Thanks for a great job! Edith R. Bloomington IN
You have a really good website. The best I’ve ever seen. Nancy & Harold W., Cranford, NJ
I like your website. Mark L., Austin, TX
I really like the personal and helpful service from Becky and Steve. When I ask a question, I feel like I get an honest answer. I can’t imagine getting travel insurance anywhere else. Nancy K., Cedar Rapids, IA
Very informative website! Francois G., New York, NY
Long and good experience with you. As usual, you did great! I’m leading groups to China and Israel for Notre Dame and I recommend the participants contact you for their trip insurance. Best, Tom PS: nice mention in the Wall Street Journal last week!
I wasn’t sure if I needed the cancel for any reason insurance. I talked with Becky and she provided great information. She also provided information that because my parents had cataract surgery scheduled any medical issues would be considered pre-existing. I would not have interpretted things this way and was a huge benefit for me to know. A big thanks to her! :> Kendra L., Indianapolis, IN
Quick and effective service at last minute. I like your quick response. I waited till the last minute before my trip, but was still able to get insurance. Thanks, Alan J., Chapel Hill, NC
Thank you! You make this so easy! Jean A., Ivoryton, CT
Emails, Letters, calls, and very impressed with the service. Connie & Wayne B., Cedar Rapids, IA
Steve, Thanks for calling me back and hooking me up with the insurance. It’s well worth it for the personal help. I do realize that it is your job but it still makes a difference to me. With all the scam artists out there, I really like to do business with the same people every time once I find someone that is reliable. I have never needed / used accident insurance but in todays world, its better to be sure, and lets face it, after spending ten grand on a trip, $49 bucks for medical insurance is peanuts. Hopefully I can avoid all those cement truck trying to run over tourists! Ernest W., Lovington, NM
Go to Trip Insurance Store.com and call them at 1-888-407-3854. Ask for Becky! She will answer all your questions and help with no pressure whatsoever. I have bought my last 3 policies from her and have been very happy. My DH has a heart condition and she always helps me find the best plan. sunlover5 on CruiseCritic.com
Steve, thank you for your attention to this matter. Your service is greatly appreciated. Keith S., Ajax, Ontario, Canada
Deanna, I’ve already recommended you to two of my friends! Marla D., Redding, CA
Your website was given to me by a friend I trust and have traveled with before. I tried it and liked it and will no doubt use you again. Dennis H., Loxahtchee, FL
Easy to use; like the side-by-side comparisons; easy links for additional info. Have recommended to our traveling companions that will also be signing up. Augusto A., Bremerton, WA
Becky answered my call and I was very impressed with both her professionalism and her friendliness.
Very helpful people who answered my questions honestly.
I had also used insure my trip but last week found Trip Insurance Store.com, they both can give you on line comparisions but I had some questions regarding policys, (since insurance must be written to confuse the normal person!!!) which would be best for my husband, myself and my elderly mother. So I called and Steve the owner answered, WOW what a wealth of information!!!! He had me check on my moms medicaid supplement and then suggested splitting our policies, we still would be considered “traveling compainions” if any cancellations had to be made. Pricing was the same both places but due to the info that Steve had given us, we saved money and was able to get better coverage for all 3 of us!!!! Give them a call, you wont be sorry!!! Have a great trip!!!! kas37 on CruiseCritic.com
Steve – I really appreciate your outstanding service and commanding knowledge of the products you offer.
Thanks for helping me with my choice and the travel tips to Mexico!
Pleased with the courteous, professional demeanor.
This was the first time I have had the need for flight insurance. Your site was very easy to navigate and was helpful in making my selection.
Don’t really use the website. I call the toll free phone number and speak with Steve. He has always been very helpful in answering my questions and giving us the appropriate coverage for a fair price. Never tries to sell me a more expensive coverage that we don’t need. Very friendly and knowledgeable, and always a pleasure to deal with. We always call him when we are in need of this type of service. Would recommend to friends in a heart-beat!
I have dealt with Becky and Deanna and appreciate their knowledge. They both are very friendly and easy to talk to.
It was nice to have the live chat feature actually work! Some websites offer it but an agent is never free. Deanna was very helpful during our chat.
I appreciated the online, easy access and the ability to obtain insurance for a Canadian traveling to the USA. You make the options clearly understood and provide an easy online method to purchase the plan.
I appreciated how your website summarized important portions of different policies in plain language and provided the full policy text along with the prices. I felt like the website allowed me to make a more informed decision about what policy was best for me. Thank you!
Glad, PRO Outfitters recommended you
As with any new company, or product one is always a little uneasy. That was the case with us for last years travel insurance. The proof was in the pudding however ’cause after a couple of small claims and the promptness in which they were handled has definitely played a part in our re-newing again with your company for this winters travels. Again many thanks for your dilligence. We will recommend you to our friends and neighbors. Robert M., Grand Bend, ON
Personal follow up is also nice.
The explanation of the pre-existing waivers was provided in a manner that was understandable the first time is was explained. The phone agents seemed to be interested in ensuring that you are able to obtain the coverage to best address your needs.
This is the third time I have used your service and you seemed to remember me. Service was personal and easy.
This is my first time buying flight insurance, and I will do it again….WITH YOU!
I appreciate your chat function
We have used you before on a trip that we were forced to cancel do to a broken wrist on one of our party. You made collection easy and every body was completely satisfied.
Good information available online for potential customers.
Steve was very patient with me and all of my questions. His answers helped me clarify my choice of policy. We will be a returning customer.
Great email response
I used the web site to study the trip insurance offerings, but I find it more useful to “book” the final product after speaking with a knowledgeable person. This last time I called on a Saturday and reached Mary in New York. She was VERY knowledgeable in explaining the differences between the two policies I was considering, and I was then able to QUICKLY make my decision. So speaking to her in person was VERY USEFUL. Barbara W., Surprise, AZ
Thank you for your assistance in securing travel insurance. Your staff were very helpful in answering any questions that I had. The process was fast and friendly and I would definitely return as a customer.
PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.
PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.
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