Page 10 of What People Like You Want To Tell You About TripInsuranceStore.com
The newest comments are on the last pages. Some have the author’s name & city, state / province attached and some do not. These are are the real (not made up) words we have received from our customers. In case you’re tempted to think we just sit around and make these up, here’s why we don’t:
- The obvious reason is that it’s dishonest and unethical. This shouldn’t need to be said – I (Steve) do say it up front because that’s the kind of person I am
- Deanna, Kim & Steve are not that creative
- We are busy. It’s a lot of work running TripInsuranceStore.com. I (Steve) have better things to do than have Deanna & Kim sit around and make up kind words, feedback and testimonials. Click here to go to our feedback form if you’d like to leave us any comments.
- Some of our clients say it’s OK if you want to talk to them directly. If so, email Steve here and we’ll help you get in touch with them.
Read more testimonies and comments:
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You originally made a mistake with my policy. When you called me, you were direct and upfront about it, without shifting any blame. I commend you and your company for being honest with me about your mistake. You are fabulous. Philip H., Grand Haven, MI
You have very prompt service and the best online service I have had you really should be proud of your staff. Thomas C., Abbotsford, BC
Very pleased with the service thus far and will recommend you to others. Ardina R., Atlanta, GA
Thank you for giving travel insurance to so many seniors. Your service is greatly appreciated by me. Vince D., Caledon, ON
So far we are very pleased. We have never used your services before and travel frequently. We intend to use your services in the future. We really liked the side by side comparision which caused us to switch carriers. Garret G., Port Orange, FL
My type of Service – Deanna you are a fantastic people person. Dinesh, Mississauga, ON
I appreciated Deanna’s follow up email that came from with a suggestion to modify our policy without extra charges. It is such a challenge trying to pick and choose the right travel insurance that every idea is most helpful. There have been three times when we have booked a cruise and were not reminded about taking the cruise line travel insurance (which actually doesn’t cover as well as independent insurance) so that left us hanging.
We are Cruise Critic members and found recommendations from people on the various cruise line boards. We can now provide additional testimonials after this experience with you. We do a lot of traveling and I am sure will need more insurance help in the future. Thanks again for the personal touch! It makes a difference! Lauren & Ellen H., Reno, NV
As usual, great service and great people. We enjoy working with you and feel confident of your assistance. We had two minor medical claims and have contacted the insurer directly. Steve – you certainly will get our business again! Happy 2008! Fred R., Westlake Village, CA
Thank you Steve. I¹ll review the policy once it¹s emailed to me. Thank you again for your attention to detail and following up so promptly on all this. Best regards, Jordan G., Washington, DC
Found your information to be straightforward and no-nonsense. All in all, affordable peace of mind backed with excellent service.
I could have checked all the boxes!!! I spoke with Becky on the phone sometime ago before even being ready to buy insurance. I knew when it was time to purchase I would do it through the trip insurance store because of the service I received from her months prior!! Keep up the great work!! Sandra B., Willard, OH
Tara was very helpful and didn’t try to sell me something I don’t require. She listened carefully and based her recommendation on what I needed. I’m glad I found your site on the web. Speaking with Tara was helpful.
Thanks very much for all the help!
I bought from Becky – she did a good job answering my questions, but when I told her this was my first time buying trip insurance I was hoping for more guidance/suggestions from her. She processed the transaction, but I don’t have a high level of confidence that I know how to access this, for what reasons, if / when the time comes.
When we first started looking for out of country insurance we were horrified at the prices. As you can see we were very happy to see your Snowbird Insurance ad at the right hand side of the screen. We just followed the prompts and purchased online….No fuss or muss. Thanks again. Carol R., Bracebridge, ON
Steve; Felt I just had to write and tell you of a positive experience with you and Travelex. After leaving our cruise ship, and too late to complain to the cruise line, we found that they had damaged a fairly new suitcase. I contacted you and got a claim form which I sent in, complete with the original sales receipt (thanks to my wife who never tosses anything) and surprise, surprise, 2 weeks later came a check for $96! No questions asked, just a check! Guess where I will be buying trip insurance from now on? Charles P., San Marcos, CA
Deanna is great. Used for three years, recommended to friends. Ron M., Toronto, ON
I was really pleased.
Steve, I want to thank you for your personal assistance and responsiveness after having written my note requesting information in regards to my claim for medical service reimbursement while in Europe. I also want to tell you how pleased I was at the level of service provided by your staff when I took my travel insurance policy thru your firm. We returned home from Europe on the 10th of December 06, and I found the necessary claim forms waiting for me in the US mail thanks to your having made arrangements while we were in Europe.
I submitted my claim with all the required paperwork directly to Travel Insured International on 13 December 06. The claim was processed quickly and I received a check in full reimbursement on January 20, 2007. My thanks to you, your staff and to TravelInsured for the manner in which everything was taken care of.
You may be certain that I would recommed The Trip Insurance Store.com to our friends and will certainly use your services when we travel next. Again, thanks for all of your help. Your’s truly, Harold S., Novato, CA
I spoke with Becky today and it was wonderful. She was friendly, knowledgeable, and helpful. She offered sound advice on the plans she thought would be best for my family and did not just try to steer us to the highest premium – if fact she suggested on of the lowest plans offered. Becky is a wonderful company representative and left me with a very positive impression. She is an asset to Trip Insurance Store.com. I will definitely recommend you to others and will return for each of our future trips. Thank you for your help.
Hi Deanna…received your e-mail…many thanks for all your help. It was a pleasure talking with you and with someone so pleasant and informative. Thanks again! Gerard and Dolores R., Bayfield, ON
Everything very acceptable.
I have used your insurance 4 times and have always been treated with the utmost courtesy and professionalism. I will continue to use your services and recommend you to my travel partners. Thanks for a job well done. Gerry and Sheryl H., Morrisville, NC
This is the second time I have used your trip insurance and it gave me a great deal of confidence to know that we were covered for so many things while on our vacation for such a reasonable price. Thanks so much.
liked the more detailed explanation of different policies by pointing out what’s good and what’s not so great
responding after buying insurance that I could increase coverage for the same amount. Traveling with another couple on Mediterranean cruise and had them use you for trip insurance. Thomas T., Muskegon, MI
I appreciated the friendly and supportive tone of the sales rep.
I appreciate the easy to understand descriptions
I only used the web site so I can not comment on phone or in person matters, however, I am sure they would be great given the personal care approach used online.
Teresa was friendly, efficient and a pleasure to speak to this morning. Keep up the good work!!
Tara is super. Purchase of insurance took about 2 minutes. We will continue to use your services for our future trips.
I’ve already recommended you to our travelling companions. You answered my questions regarding the “fine print” in these policies, clearly based on much experience. Thank you.
The Live Chat made the difference.
Especially the real person on the other end of the phone line! So rare in today’s world. Also takes the hassle out of shopping for insurance when you can compare everything at one site.
Very helpful when called to ask a question. Also very thorough explainations of all parts of policies. Awesome! Grant I., Charlotte, NC
Good experience. Second time user.
Felt confident utilizing your service, found you on Cruise Critic! Helpful, knowledgeable staff, fast and efficient service. First time utilizing your service and would consider both using again and recommending to others. Thanks!
I was very impressed with the friendliness and accommodating nature of Mary. She answered all of my questions thoroughly. I came to your source with confusion about what to buy and came away with the satisfying answer. I will always go with your store in the future when I travel.
I feel this is the most comprehensive site relating to trip insurance. Great job, very informative. A little overwhelming with the number of choices, but I am glad the choices are there. Thank you!
I was very impressed with the friendliness and accommodating nature of Mary. She answered all of my questions thoroughly. I came to your source with confusion about what to buy and came away with the satisfying answer. I will always go with your store in the future when I travel.
I always use the trip insurance store for all vacations. The live help is the best and all questions answered to be sure that the best plan for our specific needs is chosen.
We know we will always get the best price and best information by buying our travel insurance thru you. Also seeing you on cruisecritic and explaining about the insurances really helps a lot to understand. Thank you! Kathryn R., Springdale, WA
I recieved your post card and want you to know that all went well on my trip. Give my best to Steve and to let Tara know all went well and thank you.” Paulette M., Toronto, ON
You just make it so easy to book the perfect plan in just minutes. This is my second booking with you, and there will be many more to come. Plus, all of my travel companions have used you before and will use you again for the reasons stated in this survey. Monica R., Irvine, CA
I always use Trip Insurance Store.com because it’s easy and reliable…flexible too.
I am repeat customer and will continue to use your company for travel insurance. Julie H., Farmington Hills, MI
Teresa was great! She was very informative and kind. Thank you, Deanna
Deanna was extremely friendly and helpful in helping place my trip insurance needs. Will use again and again!
We have used you for our past 3 trips and have just booked insurance through you again for our next 2 trips. Waiting on final numbers for a third trip which we will book insurance for with you. You guys are great! Thanks for all the help. I am so glad I found you guys! Cayce F., Glendale, AZ
I love that an actual person answers the phone and is able to explain the plan and answer my questions!
Thank you for your prompt reply. I was seeking travel / health Insurance for my 82 year old mother to go from Canada to her great granddaughter’s in Florida. Other companies’ quotes were so off the scale that she would have not paid the premiums. Thanks to you she can travel. Sharon A., Oshawa, ON
We are your loyal customers because Steve took the time to help us when we had problems with another company that you don’t carry. It made a difference in the outcome of our claim. You guys are great! Kay H., Miramar Beach, FL
Just a note to say Thank You to Tara for your patience & response regarding the Travel Safe pre-existing waiver wording. I went ahead & bought the policy. Your website, policy choices, personal service (Tara) & a referral from a friend directly influenced my decision. Thanks Again! Steve P., Emeryville, CA
I’ve used your program on a previous trip and have been happy with the service for that one and for this one. Becky was very helpful in getting my insurance set up on both of them.
Have used you three times. All with good results. That’s all I need to know to keep coming back.
You Know Your Business!
Deanna was most helpful, professional and personable. I did not need to use the insurance my last trip but I felt more secure using your coverage. I will use your insurance again in the future. I look forward to using Deanna as my insurance rep. in the future as her help was appreciated. Robin L., Lake Forest, CA
You are very pleasant to deal with. We have dealt with your agent Deanna very pleasantly and we will recommend you to all our friends who need your services. Thank you & GBU, Anton K., Richmond Hill, ON
Personal attention, and past rapid responseses to questions. Paul I., San Jose, CA
I’ve been buying my insurance from you for many years and can’t imagine doing business anywhere else. I’m happy to recommend you to all my friends. Thanks.
I liked talking to a knowledgeable person who could answer my questions.
I’ve checked out many insurance policies and places. The Trip Insurance Store.com not only gives me side by side comparisons, they help me navigate the comparisons to see which policy is the best fit for ME and my family. I have simply stopped looking for anyone else!!!!
Your service is spectacular right from initial quote to follow through far superior to others. I will recommend Trip Insurance Store.comevery chance I get. Richard D., Manassas, VA
Very professional and easy to talk to (Tara). Super great to have a live person answer the phone !!! Thanks for all of your help.
I read an article on cruise critic that had 2 sites on it….your site was far better in explaining everything. My questions were all answered on the phone by you and I know if I have questions down the road about my purchase I will have someone to call. Thanks!
I just talked to Tara who was very helpful. However, one more question. I am not able to cancel my Cunard Travel insurance. Travel Insured has better coverage especialy in the Travel Delay & Interruption area. I might consider buying Travel Insured because it’s still cheaper than an extra night in a hotel. Can I have both policies at once? Thanks. Bill A.
I saw your link at cruisecritic.com. I especially liked your side by side comparisons and the explanation page outlining what’s good and bad when you click on a particular policy. Was very helpful and straightforward. Thank you. Will defintely recommend to friends. Madeline H., CA
Since this was my first time purchasing trip insurance, I didn’t know what to expect. You made it very easy to understand, compared to other companies out there. Cynthia A., Silver Spring, MD
Deanna was wonderful, as always, this is my 4th policy with the Insurance Store and I continue to be impressed. Mona C., Bolivar, MD
Your web site was very helpful, and I have already recommended it to a friend who travels. Also, I would like to mention that one of the things that I liked best about your site is that it enabled me to compare the available plans side-by-side in that table format. Extremely helpful. Also, I did make a phone call to your establishment with a question that I had, and it was encouraging to be able to do so. I’m taking the time to write this because I really like your site! Carole B., Springfield, VA
You were recommended by several people in Flyertalk.com – I could have saved a lot of research if I had come across your website sooner. Selecting and purchasing a policy took a few quick minutes!
Very good site. I found it through the Cruise Critic boards.
Yes; we do enjoy working through your company. The detail provided on your website makes for very informative comparisons, including all the advice provided. We do and have recommended your company to our friends. We now use your site exclusively, and have for the past couple of trips. Very truly yours, Wes G., Greeley, CO
Dear Deanna: We’ve received the policy and your letter. I’ll look the policy over this weekend. Thank you very much for your help and the excellent service. Joyce D., East Brunswick, NJ
Excellent, clearly worded information. Service was great. And Steve’s followup letters and concern were unique and terrific!
Purchasing the insurance only took five minutes—WOW! Cynthia F., Wakefield, RI
The staff is always so knowledgeable and helpful which is why I always use Trip Insurance Store.com when I travel. You guys always make me feel so safe when I travel, without costing me a fortune!! Thanks again, guys! Terri B., New York, NY
I am a returning customer and really like the help they give me in finding the best policy. Deana took the time to find out the answers about recent changes in travel insurance policies.
The girls in our office do a wounderful job. John W., Ormond Beach, FL
I made the arrangements over the phone after getting e-mail information. Everything went smoothly and quickly. Pat N.
Hi, Deanna, Thanks for your help. Everything went smoothly and I appreciate that. Hopefully we won’t have to use the insurance, but it’s nice to know someone will answer the phone on the other end. Chris M., Minneapolis, MN
Very trustfull and friendly Tara, Steve and the whole office. We all ready recomended toour friends and they very happy with the service. Edith and Tibor L., Dollard Des Ormeaux, QC
Thanks. You folks are great
Good morning back to you! What a wonderful way to be greeted….having someone actually follow-thru with something nowadays! Of course I’ve come to expect that w/everyone at your company, but you have to know from experience that you’re a treasured rarity in these crazy time. Mahalo for your diligence and speedy service. Carole H., Tujunga, CA
I am very impressed that a live person answers the phone, and that anyone who answers trhe phone has excellent knowledge of the products available and can help you. Very well run organization. Keep up the good work.
I cancelled my trip because Peter got sick with blood cancer. I called while he was in hospital and you told me not to worry about it, as I had up to a year to file, which made me very happy. I filed the claim in Feb. and had a check a week later. I wanted you to know how professional the situation was handled from when she called to purchase until she got the check. This was the first time I purchased Travel Insurance and I couldn’t be happier. I just wanted you to know how perfect it was handled and how happy I am!! Judith B., Ft. Lauderdale, FL
I really enjoyed being able to compare policiess directly- and your staff answered my questions immediately. Thanks!
I have used Trip Insurance Store.com in the past to compare the coverage from several reputable insurance companies. You can buy from any of these companies through the Trip Insurance Store or directly from the companies and the price is the same. They are a great source of information on what the differences are between companies. Best Regards, Jon D., Hutchinson, KS
I am taking my first trip ever and your company was recommended to me by a friend – it was so simple I was able to get quotes and by insurance for 4 people over the internet without having to lift up the phone – and believe that is something for someone like me who has never booked travel insurance and is semi technically challenged. You made my life soooooo much easier. Cindy W.
I have been using your company for a long time and I am very comfortable I have sent you many customers Thanks for being there. I only call for my insurance I travel at least 5 to 6 times a year Ruth M., Belcamp, MD
I really enjoyed being able to compare policys directly– and your staff answered my questions immediately. Thanks!
Clear explanations and helpful information were really appreciated
I have used you before and was very satisfied with your personal attention. Katherine W., Nokesville, VA
Deanna was terrific. Very informative and even saved me $$$ with her information. 5 stars and thank you. Martha P., Placerville, CA
I looked for three days trying to get rental car insurance for our maui trip. This saved my trip !!!!!!!!
I have purchased several policies from Tara and have been very pleased with her customer service. I am trusting that if we ever need to file a claim, she will be there to assist us. I would recommend your company to anyone in need of travel insurance. There seems to be a ‘personal’ connection. Phyllis S., Austin, MN
Very nice and informed individual I spoke with. Her name’s Becky, Thank you, Judith T., Onedia, NY
Steve, I liked everything about your website, but especially those items I checked. In addition, I am very grateful for your airport recommendation given to me “live”. It will save lots of time and aggravation when we transfer from airport to ship. Joan N., Margate City, CA
This is the first time we needed to shop for trip insurance which included “pre-existing condition” coverage. It was a confusing process for us until we made a call to you! Before making a call to your company, I had asked a general question on crusisecritic.com about trip insurance(my user ID there is pediatric-rnp), and Steve was one of the responders to my question. I had already planned to make a call to your company the following AM, but is was so helpful for him to be on CC, too!! We will certainly be using your services again in the future and recommending you to others! Thanks so much! Barbara M., Los Angeles, CA
I loved how easy it was and that Deanna recommended best product for my needs. Thanks – I was dreading this but you made it ok.
This is the second time I have purchased trip insurance from you, and the third time I called for information. Each time you were EXTREMELY HELPFUL. I especial like the fact that you did not try to sell me something when I inquired about the difference between the policies you offer and that of a tour company. This re-informed my opinion that you are truly honest people who care for your customers. Again, Thanks for all of your help. Howard S., Wilmington, DE
Teresa was very helpful and enjoyable to talk to. Glenda S., Chelmsford, MA
We always use Trip Insurance Store.com because it is easy, fast, and our questions are always answered honestly. It is also much cheaper than the “tour” company insurance and has much better coverage.
Thanks for getting in touch. Yes, I’ve been continuing with your service – it’s such a great alternative to what the rental agencies offer! Best wishes, Angela O., Washington, DC
I am writing on behalf of Margaret D___. We have been so pleased at how this was all handled the first time that we came back again. I am also going to get my insurance through you. Suzannah G., Victoria, BC
This is my fourth time using your company. Stephen L., Euclid, OH
Teresa G was very friendly, helpful, and went the extra mile. Very personal customer service in this impersonal age. Thanks
I like the ease of using your website, and it seems as if your rates are better than some similar sites. Thanks, Charlie M., West Grove, PA
Read more testimonies and comments:
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Ready to Purchase? It's easy and safe to purchase online or over the phone - just call Deanna, Kim or Steve at 888-407-3854 or 507-214-3854.
PS - Read Steve's Blog or you may Subscribe to Steve's blog here
PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.
PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.
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