Page 6 of What People Like You Want To Tell You About TripInsuranceStore.com
The newest comments are on the last pages. Some have the author’s name & city, state / province attached and some do not. These are are the real (not made up) words we have received from our customers. In case you’re tempted to think we just sit around and make these up, here’s why we don’t:
- The obvious reason is that it’s dishonest and unethical. This shouldn’t need to be said – I (Steve) do say it up front because that’s the kind of person I am
- Deanna, Kim & Steve are not that creative
- We are busy. It’s a lot of work running TripInsuranceStore.com. I (Steve) have better things to do than have Deanna & Kim sit around and make up kind words, feedback and testimonials. Click here to go to our feedback form if you’d like to leave us any comments.
- Some of our clients say it’s OK if you want to talk to them directly. If so, email Steve here and we’ll help you get in touch with them.
Read more testimonies and comments:
Thanks Deanna…I want to congratulate you on your website Trip Insurance Store.com. I did a google search yesterday for travel insurance and went in at least a dozen sites. You had the best and most imformative site of all. I appreciate the fact that you give the pros snd cons of each company that you represent. It is very refreshing to deal with people who are still practicing integrity in business. Thanks for chatting with me. I’m going to call you folks at some point today to order my coverage. I just wanted you to know that your site ROCKS! Thanks again, Kim R., Virginia Beach, VA
You’re good guys!
Excellent service. Sound advice. Thank you very much. James H., Bala Cwynwyd, PA
Trip Insurance Store.com was easy to find things on, and all my questions were answered. I especially liked the side-by-side comparisons, with prices included. Also, when I called, I spoke to someone (Deanna) whose name I already knew from the web site – a nice personal touch.
We have used your site many times. The first time we bought insurance was the first time we needed it. Now we don’t leave home without it. Jeff H., St. Louis, MO
You are the best!!!! Thanks, Barb B., Goleta, CA
Steve, One of the many things I liked best about your site, is that your explanations are so clear and unambiguous for the average consumer, like me. It was absolutely invaluable to me. Jana
Doubt one could improve Trip Insurance Store.com…really great folks….bought CSA Comfort after my review of choices and your clear advice. Thanks, Stephen H., Thibodaux, LA
I am most pleased with your service and your price!
This is the second time we have used your service – the first time was a month-long trip to Italy. The staff is so helpful and patient with all the questions and explanations. I particuarly like being able to talk to a person and not have to navigate through multiple numbers!!
We would definitely use the service again. Thanks so much. Doreen S., Abingdon, MD
Insurance Contracts should be written in understandable english. I’m sure the attornies who labor over each sentence understand the limits of the coverage but the lay person has difficulties in fully understanding exactly what is covered.
Having a person in your shop who could walk me through my questions was very beneficial. Thanks for that. Dave H., Newport Coast, California
P.S. I purchasd through you in part because of price but also because there was someone who took the time to get answers to my questions. She didn’t simply tell me what she thought I wanted to hear.. She actually put me on hold until she spoke to someone to ensure her reply was correct. Bravo Tara.
Thanks Deanna. Pass this on to Steve please – The site was referred to me on the slow travel board and boy, am I glad I came to Trip Insurance Store.com. Linda W.
Good price. Good service.
The thing I liked best was the clear explanation of coverage right at the outset instead of buried away. Leo C.
You were especially gracious. We look forward to doing future business with you. Thank you kindly. Sincerely, Muriel C., Norwell, MA
I was referred to www.Trip Insurance Store.com by the Cruise Critic boards. I called a few different times with specific questions (in addition to their great website) and they were always more than happy to help with zero pressure to buy. Madison, WI
Just purchased insurance today, and Tara made it easy, got me the answers I needed, and got the transaction done quickly. Nicely done!
Speed of service.
Since I put my deposit down awhile ago, I had limited choices, but your site helped a lot. Robin S., Portland, OO
Thank you again for all your help on the telephone on Friday. Earl M., Boulder, Colorado
Friendly! David L., Richland, NJ
Thank you, Steve, for being so helpful when I talked to you today on the phone. Pam W., Arroyo Grande, CA
Your customer service is beyond reproach. The time Steve spent explaining the differences in policies, the meaning of certain policy provisions, and the effort expended researching an issue particular to my situation went far beyond my expectations. Your site has been and will continue to be recommended by me wholeheartedly.
Thank you for your letter of August 4, 2006. You pointed out some very useful information. My wife and I have been traveling for many years, mostly cruises, we always buy trip insurance but I have never given it much thought as our travel agent would recommend the policy. She is out of business now so I have done my own research and it looks as if Trip Insurance Store.com is the place to be for your trip insurance. Burton B., Franklin, VA
I felt right away I could trust your company because you answered all my questions and suggested improvements where I could save money. Thank you very much!
Everything was good!
Great web site that you have. Very imformative and user friendly!! I hope Trip Insurance Store.com gets a commission as long as I book through your website. I want to make sure you get your share!! Your site makes a very complicated subject almost understandable!! Thank you, Scott, VA
Hi Steve…Heard a lot about you from the PA site. I just booked a trip to Cancun next May 2-12, 2007 for two. Not sure how much insurance we need… Brenda says you are the expert! Please send me info .. Thanks! Debbie A., Youngstown, OH
You took out a lot of the leg work. You made it so much easier to pick the insurance that was best for us to use. Normally I would be visiting all the sites and trying to do my own comparisons. You made me look brilliant to my husband and my in-laws. Thank you so, Lorelei G., Uniontown, PA
PS – It truly has been a pleasure dealing with your company and as we travel every year, I will continue to use your services in the future.
My Travel Agent recommended a company that (after I checked them out) were not on the up-and-up. I found another company on line and called them. I didn’t like their customer service, then I found Trip Insurance Store.com. I am so glad I called and I’m now able to understand the differences in the policies. Plus the plan you recommended was a better choice for me. If I hadn’t called I would have never known.
Thanks for your help and for the informative site. Cynthia P., Seattle, WA
After looking around without satisfaction for quite a while, it was a pleasure to find this company. This is a difficult area of insurance for people not in the “field.” All my questions were answered in a straightforward manner, no attitude, and the decisions suddenly became very clear. I will use your service again for our future trips! Thank you, Dr. Ellen M., New York, NY
Excellent Service providing comparisons for many options
Hello Steve, Received your good letter today reminding me (us) about insurance precautions we should take before our departure to Africa this Saturday. What is so amazing about your letter besides the wonderful reminders is the luggage tags. I’ve been looking for a pair for over a week and everything I’ve seen has turned me off. Your tags arrive and – Voila!!!!! They are perfect.
Thanks for taking the time to write us. You company/email is already on our browser’s favorites. Look forward to working with you on our next trip. Best regards, Richard G., New York, NY
Becky and Teresa were both very friendly, professional and helpful! Denise S., Port Smith, RI
Thank Tara for me – she was very helpful. Arlis G., St. Louis Park, MN
Thanks for your advice, letters and policy. Peter C., Chapel Hill, NC
I wish I had known about this service earlier. I’m very happy I know that your service exists and will definitely use you again. I’ve already told several people about this type of insurance. I can probably save hundreds of dollars in the future.
Seems like a great site to me.
Liked the site, price and product. Will use again. Peter R., Amiyville, NY
It was a little confusing at first as to what trip cost to put down per person but you answered the question when I called.
we used you this summer and the information we got from your website was just great. The service is wonderful, and that is why we are sticking with you for our next trip. Gerald M., Irvington, NY
Thanks Steve for your prompt reply. Your website has been very helpful in sorting out the various companies. Brian & Jane D., Burbank, CA
I really appreciate the personalized service and attention to detail. I was completely taken by surprise when Steve sent me an email after reviewing my policy to suggest I make an important change. In addition, he offered to make the adjustment for me with my permission. This will certainly bring me back to Trip Insurance Store.com for all my travel insurance needs.
Thanks for your help and advice. Regards, Rob W., New York, NY
Thank You for all your help. Please thank Deanna, also. Michael N., Springfield, VA
I liked the way things were done.
I was very pleased with the professionalism and expediency.
Steve, Thanks for your very honest opinion. That’s actually very good of you not to suggest I buy something that is not worth much – even if it means losing a sale. I wish I could find something else with you, but being overseas I know there’s nothing that covers me. I can continue to look here. In the meantime, if something comes up, please let me know. Again, thanks for the quick reply. Best regards, Ron P.
I like your personalized service. I found you through Frommers.com. Enjoyed that your site pre-screens companies and gave reasons why they were chosen. And a real comparison why one could be better than the other depending on your criteria. Also when I had a question, I had an option to contact you and had a quick personal reply. Your site is very helpful and the navigation was clear.
Thanks Steve, As always, we really appreciate your prompt response. I have forwarded this information on to our pilgrims. I will let you know. Anne C., El Paso, TX
I liked everything about the site, the prices and the service. sure hope I don’t have to use the insurance, but if I do and the claim service is half as good – You guys are amazing!
Dear Steve, I found the whole experience with Trip Insurance Store.com to be very helpful and will certainly use it and recommend it for future trips. Thanks, Catherine
Thanks again for a great service. Megan G., Salinas, CA
GREAT. Lucky I happened to see your name on “Cruise Critic” website. Ken P., Alpha, MN
The staff were very friendly, helpful informative.
I like the efficiency and business attitute of your Agent Deanna. If everyone in your Agency is like her, there is not much you could do better as is. Super! Sigfried B., Naples, FL
First, thank you for a wonderful site! I just found it looking for travel insurance and I’ve bookmarked it. Rose A.
I love the customer service. I have used your company Trip Insurance Store.com several times, and have always been very satisfied. My questions are always answered very professionally and follow-up calls to make sure everything is in place before we leave on our trips. Also, your insurance is cheaper and has more coverage than the trip insurance with tour companies we have booked. Thank you! Colleen T., Hays, KS
My experience was very good. I liked your follow-up calls and email after purchasing a policy.
You sure seem like a very genuine and honest guy Steve. All of your posts on Cruise Critic are very explanatory and helpful with no selling hype. I see that you actually managed to cruise twice this year but no posts on where you are going in the future. Would love to meet you on a cruise someday and just buy you a drink and chat – incredible buiness people with old fashioned ethics are rare these days. Hope 2007 is the best year yet for you and if you are ever wandering thru New Mexico looking for a new port stop in and say hi. I always have a suite open for friends and the waterfalls are awesome. Warmest Regards, Dick W., Tularosa, NM
I found you on the Cruise critic review of different internet travel insurance sites and you are everything I expected.
I liked having a comparison of different companies so I didn’t have to go to each individual site i.e. you did the leg work. I liked having a person on the other end who would answer my questions (and I had a lot of what if’s). This is my second trip where I have used your services. I hope I never need to “Use” the policy but I’m glad I have it. Thanks. I hope my trip goes smoothly but if there are any lumps or bumps I’m sure I’ll be glad I have a quality company behind me.
Very courteous prompt service.
Thanks for the information. Please go ahead and round up the cost. That’s why I enjoy doing business with such a reputable company. Thanks again. David J., Burbank, CA
My experience has been excellent. Everyone is very helpful and knowledgible.
Thank you for reviewing our policy and finding that mistake! Your help and advice are greatly appreciated. I didn’t notice until you pointed it out that my print out is incorrect. Thank you for your help, Elaine W., Orlando, Florida
Have dealt with Steve personally on several ocassions and he has always been honest and upfront and I never had any problems. Rita D., Montvale, NJ
I like the fact that I could comparison shop for the insurance that would meet our needs. We really wanted an insurance that would let us cancel for any reason. While we have never had to cancel any cruise before, we never know how our circumstances or the world could change between the current date and February 29, 2008. Insurance is just peace of mind. Frances R., San Jose, CA
I’ve purchased many policies over the years and Trip Insurance Store.com is the best! Excellent customer service and never a problem. I dissuade all my friends from buying insurance thru cruiselines, resorts – I tell them “visit the trip insurance store”. If I made commission – I’d be doing great! LOL.
Very polite. Sounds like you care. I had a very good experience and will suggest Trip Insurance Store.com to those in need. Thanks
I found the Trip Insurance Store.com to be very convenient and very quick and easy to use. I was in a great hurry when I went in to purchase insurance. I was able to get in and out with the product I needed and still make my flight with plenty of time to spare! Excellent service. Janis B., St. Paul, MN
It was very easy to determine the differences between coverages and pricing.
Hi Steve, I wanted to say Thank You for your offer of assistance today with my complaint about Travel Guard and the handling of my claim. I will use your service again as it was excellent and I would recommend it to friends! Thanks, Sharon P., Mississauga, Ontario, Canada
Very pleased with your service offering. I will surely recommend you to my friends and I hope to purchase from you again. Thanks
Thanks Steve…..we appreciate your fine service! I’ve made a hard copy for our records. 🙂 Barbara & Barry R., North Hills, CA
Your company has a very nice website. It was really nice to have Steve put his name and number right at to top of the page and to be able to call and to talk to a live person. It is hard to find a website that gives you a number and wants you to call them to help you. Barbara C.
Steve, Go ahead and bump coverage up to the $1000.00. I have always purchased my trip insurance through you guys and I think usually with Travel Insured. My experience has been nothing but positive. You personally have answered my questions in the past. Keep up the good work! David B., Fargo, ND
I’m very pleased with your service and followup. I bought three insurance packages through your service and have recommended you to a fellow traveler.
This is the 2nd time I’ve used your site. I was so pleased the first time that I looked for your site when I needed trip insurance!
Folks….the two times I have used your service (last year, and just returned from Europe three days ago), I was more than pleased at the ease of access to what seems a very fair value. Earlier in my life I would never have thought in terms of trip insurance, but you make it easy and reasonable enough that I will always seek you out whenever I plan a major trip.
I tend to forget these details until late in my arrangements, and in each case it was not a problem, your agents were more than accomodating, and I will highly recommend your company to my family and friends.
If you handle your claims as you handle your front-end endeavors, I know the experience would be basically positive, and I am a very satisfied customer.
Thanks…it is comforting to know that my wanderings about in the world won’t probably lead to a financial disaster if health or fate take a wrong turn….and I still recall a great conversation with one of your agents. Ed S., Mill Valley, CA
Used you before.
How helpful Teresa was, even giving her personal advice on travel plans that would make our trip better. I found your site to be so very helpful because all the information I needed was right at my fingertips or a mouse click away.
When I had questions and called, Teresa was so knowledgeable and helpful. She even gave me some terrific advice on travel plans that are going to make our trip even better. I was so confused with all the terrific information your site supplied but Teresa made it all clear and in very little time. Thanks for your wonderful service. Sallie H., Columbus, MD
I only wish I had known about your site. I had 3 phone conversations with another company (bad experience) Everything was very confusing until I spoke with Deanna. She was more than wonderful. She very kindly and thoughtfully explained everything giving the pros & cons. She steered me towards the best package tailored for me. I can not thank you enough. I would like more people to know about your company. Thank you again. Diana N., Omaha, Nebraska
PS – Deanna has the patience of Job
Thank you for ALL your help in choosing the right travel insurance for our trip to Egypt. Tara was helpful the two times I called her for additional advice. I especially appreciated the letters we received just before the trip, with helpful tips in case we needed the insurance. Fortunately we did not need to use the insurance, but I would definitely use your website again, and have recommended it to others. THANKS AGAIN! Ruth C., Oak Creek, WI
PS Feel free to use this as a testimonial.
No complaints, now I have a peace of mind. thanks, and keep up the great work… Will reccomend y’all to my friends and relatives, and will use y’all again. Shirley W., Niederwald, TX
I’m glad I found you again. You helped us in the past… I’m so glad you got back in touch. Shirley G., St. Louis, MO
I’m so glad I found your site! I had been trying to compare plans on my own and had lots of questions, “fine print” issues, terminology, etc… I found a plan that was better and more affordable than the one I had already chosen but not purchased! Tara was efficient but friendly when I called for assistance.
You guys are terrific. Your follow-ups and letters are great. Linda W., New Preston, CT
You did a great job at getting the insurance information out to me quickly! Thomas C., Evansville, IN
Hi Tara, I want to thank very much. You are the best. Because of you, every time I travel with my family I will always use Trip Insurance Store.com to protect my family. Happy Holidays and I wish you and your family well. Yves M., Brooklyn, NY
Spoke with Mary this morning and she was extremely helpful! Will definitely use you again. Tom G., Pasadena, TX
Hi Becky, It is the third time I buy insurance from your place Trip Insurance Store.com. Before I bought it the first time I spoke to Steve and he was very helpful and I recommended your place to all my friends. Please tell me if I bought right insurance this time. My husband and I going to Cancun with United Airline and will stay in resort for 7 days. I am not sure if I bought right insurance. Please advise. Thank you, Marina K., Sherman Oaks, CA (Steve’s note: Yes, Marina got the right plan)
I’ve never bought travel insurance before but my upcoming trip to Central America requires it. I was confused by the range of prices I was getting through other sites and almost bought a super-cheap policy until I found an online review that was very negative about the company I chose. I did a further search and discovered a recommendation for your site because you are selective about the companies you quote and your excellent customer service reputation. I now feel informed and confident in my purchase. Margaret F., Irvine, CA
Deanna is great
All customer agents were extremely helpful and friendly.
Steve – Thanks for your help with the travel insurance. Also, thanks for tracking us down on the cell phone to get it done and thanks to Becky for checking to see that we got it. Hope all is well with you and your family. Happy New Year.
Steve Dasseos of Trip Insurance Store.com tracked us down through an effort to find our cell phone number after we had contacted them to buy some travel insurance for a cruise that was coming up shortly. Good job, Steve. Gary E., St. Paul, MN
I am very pleased with your service! And thanks for the e-mail regarding rounding up the trip cost for better coverage at no additional cost. I’m impressed with your company’s service and attention to detail. Becky was very professional, courteous and a pleasure to deal with. John V., Orange, CA
I have used your service several times, typically ordering insurance by phone. It’s fast. There is no nonsense. I get immediate access to my insurance documents. I love it.
I cannot think of anything that needs improvement. I will use Trip Insurance Store.com in my future travels. Thank you, Hannahlore P., Cary, NC
I like Trip Insurance Store.com because I have used it on numerous occasions. I purchased insurance on a Saturday night for use on Sunday-Tuesday. However didn’t need the insurance. Steve got me the refund. Shayla P.
I am a loyal travelex buyer. I had good experience years ago and come back when I travel abroad. Stan S., Los Angeles, CA
I will definately do business in the future with you. Krystal B., NC
I am always happy with the service that I get from your staff. I never feel rushed or hesitate to ask another question. They are knowledgeable and patient.
Will let you know more when we return from March 1st trip. Thanks for your help. Arthur P., Clayton, NC
Thank you, Everything appears to be in order. I’ve used your company on several occasions and plan to continue. Linda H., Phoenix, AZ
I had a most enjoyable chat with Teresa!!!
I found the website rather confusing, hard to determine which policy / company I was purchasing. I had called back because AOL’s SPAM filter trapped Deanna’s quote). The e-mail quotes are excellent, very detailed and clear, with good links for more information. I have and will recommend your services. Mark A., Austin, TX
Read more testimonies and comments:
PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.
PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.
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