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How to File a Travel Insurance Claim

Click here if your potentially have a claim or need to change your policy due to the Coronavirus

As a policyholder you have every right to file a claim. When you ask us if your claim will be covered, we tell you to the best of our knowledge. That said, the only way you can be sure if your claim will be paid or not is after you file your claim. The insurance company has the final say.

I had the unfortunate experience of needing to file a claim recently – your staff helped me understand what I needed to do. While the paperwork was a bit excessive, my claim was successful and my non-refundable costs were reimbursed in full.

As we promised you, we will help you with your claim. We won’t do everything for you. You still need to work with the travel insurance company and gather all the documents. Why are there so many denied claims? I (Steve) firmly believe that the majority of denied claims are because the insured travelers either received the wrong advice prior to purchase or that they were sold the wrong policy by an uninformed travel insurance seller. You get our help with claims. We even help you if you didn’t buy from us.

I don’t have a hollow guarantee like “No Complaint Policy”. The truth is that not all travel insurance claims are paid to a customer’s satisfaction. Sometimes the travel insurance company makes a mistake (I have gotten these resolved), but other times it’s not a payable claim. Read this Aug 18, 2016 Yelp review for a perfect example of what happens when someone assumes what they are doing is covered. We go to great lengths to educate you. If travel insurance isn’t a good idea for you to buy it, we will tell you not to buy it, If you insist, we will refuse to sell it to you. Here are some examples:

Forefinger bullet point travel insurance claim Don’t Buy Travel Insurance When You’re ill and Past the Deadlines
Forefinger bullet point travel insurance claim Caleb Should Not Buy Travel Insurance
Forefinger bullet point travel insurance claim Insurance Does Not Bail Out Your Mistakes

Before you start to whine about having to do all that work, ask yourself “When was the last time my travel agent or a company who sold me travel insurance gave me any service after they had my money?”

Buying any insurance is a risk. You are trading a known certainty (your hard earned money) for an unknown quantity – the promise of the insurance policy doing what it says it will do. That’s why I pre-screened & selected the plans I feel comfortable representing.

Travel Insurance Claim Paid in Full for Jon from Massachusetts: I wanted to follow up with you on your very helpful telephone calls as it relates to the claim that we ended up filing with Travel Insured.

Thanks to all of the details about the fine print on your web site (and the advice you gave me on the phone the Friday before when the storm was coming in), Travel Insured paid ($16,300 check came today May 9, 2014) for EVERYTHING (except a local cab we took to a restaurant and a few cash gratuities we didn’t have receipts for totaling about $100), including reimbursing us for 4 of the 7 lost days on the ship. What could have been a total disaster ended up becoming a very nice trip for my family (other than the crazy travel day getting there after the snowstorm).

I can’t thank you enough for the phenomenal information and advice on your web site and on the phone. Understanding the fine print in advance made all the difference in the world for our claim. We will be lifetime customers and we recommend you to everyone that we know! Click here to read Jon’s entire letter with all the details.

CSA Freestyle and Freestyle Luxe Plans

Filing a claim on your CSA travel insurance plan is a relatively easy process. Simply download the form you need, provide any necessary information and submit it to CSA directly.

Go to CSA / Generali Claims

Determine which type of claim form(s) you need and download them. Instructions and any other forms you might need with each claim form is included. Then complete the form and include any required documentation to support your claim.

Please Note: You will need Adobe Reader to open the PDF files. Download a free copy from the Adobe Web site. If you are experiencing problems viewing the PDF, please upgrade to Acrobat Reader 9 or higher.

For all Air Flight Accident and Travel Accident claims, please call CSA at 800-541-3522.

Mail your completed form(s) and required documentation to CSA at the address below. For your convenience, you can also call, fax, e-mail or write CSA to request a travel insurance claim form. Save a copy of anything you mail.

Claims: (800) 541-3522
Claims E-mail: claims@csatravelprotection.com
24 Hour Emergency Assistance: (877) 243-4135 or
(240) 330-1529 (Call collect outside the USA)
Fax: Toll-free nationwide: (877) 300-8670 or
International: (858) 810-2505
Email: customerservice@generalitravelinsurance.com
Mailing Address
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193-9057

GeoBlue plans

Claims: (800) 257-4823
24 Hour Emergency Assistance: 1-610-254-8771 (Call collect outside the USA)
24 Hour Emergency Assistance E-mail: globalhealth@geo-blue.com
Mailing Address
HTH Worldwide
One Radnor Corporate Center
Suite 100
100 Matsonford Road
Radnor, PA 19087 USA

This is a basic overview. See the claim forms for more information pertaining to your claim.

Go to the GeoBlue Member Services to start your claim and to find all the details

IMG SE and LX Plans

24-Hour Emergency Services are provided by iTravelInsured:
(866) 243-7524 the USA – Toll-free
(317) 655-9798 Option 4 – Call collect from outside North America

Where to Report a Claim: IMG iTravelInsured Claims

  1. Online: https://www.imglobal.com/claims-center
  2. Mail: PO Box 241853, Apple Valley, MN 55124, USA
  3. Telephone: 1-866-243-7524 or 1-317-655-9798
  4. E-mail: iTravelClaims@itravelinsured.com
  5. Fax: 1-317-927-6882
  6. iTravelInsured will accept electronic copies of claim submissions, except as expressly stated elsewhere. However, iTravelInsured may, at its discretion, require original documentation to be sent.


Click this link to start your Travelex claim online: https://www.travelexinsurance.com/customer-service/claims

To file a Travelex travel insurance claim using this link, you will need to enter your plan code then select “Submit”. You can find your plan code (i.e. TBB, TSB, FIPB) on your Travelex Brochure, Policy or Confirmation of Coverage.

You may also start a claim by calling Travelex at 1-855-205-6054

24 Hour Emergency Assistance:
Within U.S.A. & Canada 1-844-215-7672
Email: travelex.claims@bhspecialty.com

Travel Guard

You may call Travel Guard directly to file a claim at 1-800-826-1300, Monday – Friday, 7 am – 7 pm Central Time, use its mobile app or file claims online.

24 Hour Emergency Assistance: (800) 826-1300 or (715) 345-0505 (Call collect outside the USA)

Travel Guard
3300 Business Park Drive
Steven’s Point, WI 54482

Travel Insured Plans

To file a claim, see your claim status, or to get claims support

Go to Travel Insured Claims

You will find all of the links to file a claim, see your claim status, or to get claims support as well as a FAQ section. To file a claim you will need your policy number.

You may also file a claim over the phone with Travel Insured by calling 1-800-243-2440, Monday – Friday 8 AM – 5:30 PM

Claims: (800) 243-2440
24 Hour Emergency Assistance: (800) 494-9907 or
(603) 328-1707 (Call collect outside the USA)
Mailing Address
Travel Insured International, Inc.
855 Winding Brook Drive
Glastonbury, CT 06033-6503

TravelSafe Plans

To file a claim, see claims status or see what documentation is needed to report a claim go to TravelSafe Claims and click on the claims tab at the top of the page and follow the directions. You may also submit a claim over the phone with Travel Safe at: 1-877-539-6729.

In order to report your claim(s) online, you will need the following information:
1. your Plan Number which is found in the Plan Certificate or Description of Coverage web page;
2. the departure and return dates of your scheduled trip;
3. the travel agency name, address, telephone number and the name of your travel agent, if you booked your trip through a travel agency.

In order to review the status of your claim(s) online you will need the following information:
1. your Plan Number which is found in the Plan Certificate or Description of Coverage web page;
2. your First and Last Name; and
3. your Claim ID, which is found on your completed claim form in the mailing address area to the right of your name.

Claims: 1-877-539-6729
Claims E-mail: TravelSafeClaims@cbpinsure.com
24 Hour Emergency Assistance:
(866) 509-7713 or (603) 952-2047 (Call collect outside the USA)


Ready to Purchase? It's easy and safe to purchase online or over the phone - just call Deanna, Kim or Steve at 888-407-3854 or 507-214-3854.

PS - Read Steve's Blog or you may Subscribe to Steve's blog here

PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.

PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.

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