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Coronavirus Policy Date Changes and Claims

You’re likely being forced to change your travel plans due to the Coronavirus. You’ll find more details scrolling down this long page.

We’re happy to help you, though contacting the companies directly avoids confusion. If we don’t answer the phone, we’ll get back to you as soon as possible (caller ID). The same for emails. You may contact us here.

As a policyholder you have every right to file a claim. When you ask us if your claim will be covered, we tell you to the best of our knowledge. That said, the only way you can be sure if your claim will be paid or not is after you file your claim. The insurance company has the final say.

You’ll find each of our company’s contact emails and links to specific forms below. If you’re not as computer savvy / literate as you want to be, call or email us and we’ll start the process for you.

Each company requires you to furnish all your supporting documentation from your travel suppliers and / or travel agents.

This includes documentation from any travel arrangements you bought independently for the same trip. If you bought airfare on your own, the airline is likely waiving the change fees when you re-use the tickets. This is not the same as getting a cash refund.

Except for us, companies are currently experiencing unusually high call volumes and this will continue for the foreseeable future.

Here are the kinds of questions the Insurance company typically asks customers when they request a date transfer or a premium refund. You will be responsibility for furnishing all your supporting documentation from your travel suppliers and travel agents:

  • Did you incur any penalties from the cancellation of the original trip? This applies to all your travel suppliers including any that you booked independently.
  • Did you get any Future Travel Credits from your cancelled trip?
  • Do you have any pending claims for the original travel dates?
  • What are your new travel dates (if known)?
  • What is your new travel destination (if known)?
  • Is there a new trip cost, or will it remain the same as listed for your original trip (if known)?

Travel Insured

This is only available for trips where your original trip departure date is between March 1, 2020 – September 30, 2020

Here’s Travel Insured’s Dedicated Coronavirus Page:
https://www.travelinsured.com/coronavirus/
You may email Travel Insured at customercare@travelinsured.com
  • Travel Insured has a Voucher Form you can use when your trip has been affected due to the Coronavirus:
    https://www.travelinsured.com/vouchers/
  • If you would like to change the travel dates on your plan to cover a new or rescheduled trip (provided you are no longer taking the impacted trip due to COVID-19) you can fill out this form for a travel protection voucher. If you know your new dates of travel, we will update your protection plan to reflect the new dates. If you do not know your new travel dates yet, we will hold your plan voucher for future use. The future or rescheduled departure date must be within 3 years from the date of your original plan application date. Voucher for future use will be provided in email format.
  • We’re happy to help you; though contacting Travel Insured directly avoids confusion. Let us know if you make any changes so we can keep your information up to date.

Voucher eligibility:

  • Original trip departure date is between March 1, 2020 – September 30, 2020
  • Travel has not and will not take place due to COVID-19
  • A claim hasn’t already been filed against the plan

Important: The voucher’s value cannot be used to pay for a premium on a policy that is already in force. Nor can you use the voucher’s value to buy a different policy than the one the voucher is associated with.

Click here to start a Travel Insured claim

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TravelSafe

If you are receiving a full refund or travel credit due to the Coronavirus, TravelSafe can change the dates on your policy. The new dates must be within 3 years of the date you originally purchased the policy, but not later than Dec 31, 2022.

If the customer receives a partial cash refund and partial future travel credit with the documentation showing this, TravelSafe would change the dates to a new booking.

  • If you don’t have the new dates, TravelSafe puts in dates prior to the 3 years. Let us or TravelSafe know when you have new dates.
  • TravelSafe needs the request in writing with proof of refund/credit.
  • If you choose to transfer your policy to another trip, you will be able to make adjustments to the trip cost. This option also requires documentation showing they are not within penalty.
  • Email edits@travelsafe.com
  • Click here to start a TravelSafe claim
  • We’re happy to help you; though contacting TravelSafe directly avoids confusion. Let us know if you make any changes so we can keep your information up to date.

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Travelex

Here’s Travelex’s Dedicated Coronavirus Page:
https://www.travelexinsurance.com/covid19
If you are changing your travel dates due to the Coronavirus, Travelex is allowing a one-time date transfer if the new trip is within 12 months of the original departure date. If the new trip is more than 12 months from the original departure date, the date transfer may be approved if all of the following guidelines are met:
  1. Traveler must pay the rates in effect at the time the new trip is booked.
  2. The new trip dates must be APPLIED to the policy within 12 months of the original departure date.
  • Notify Travelex of request (email or phone) prior to original departure date.
  • Trip must be cancelled prior to original departure date.
  • There cannot be any claims filed against the original policy.
  • The traveler confirms they are waiving their right to claim against the original insured trip under the policy.
  • The date the new trip is confirmed with dates becomes the new ‘initial deposit date’ for, pre-existing condition exclusion waiver, financial default eligibility and cancel for business reasons, where applicable.
  • The policy is effective at 12:01am the day following contacting Travelex.
  • Email customersolutions@travelexinsurance.com
  • Click here to start a Travelex claim
  • We’re happy to help you; though contacting Travelex directly avoids confusion. Let us know if you make any changes so we can keep your information up to date.

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CSA, Generali and TripAssure

Here’s CSA, Generali and TripAssure’s Dedicated Coronavirus Page:
https://www.generalitravelinsurance.com/position-statements/coronavirus.html
If you are receiving a full refund or travel credit due to the Coronavirus, CSA / Generali can change the dates on your policy to new travel dates. The destination doesn’t have to be the same.

If you purchased a Generali travel insurance or CSA Travel Protection plan, you may be eligible for a travel insurance policy voucher. If you are eligible for a voucher, you will receive a voucher number within 10 business days of submitting your request. This voucher number can be used to apply your travel insurance plan to a future trip booked on or before December 31, 2020. While travel does not need to occur in 2020, your rebooking of the insurance will need to be done this year.

Voucher eligibility:

  • Original trip departure date is between January 29, 2020 – June 30, 2020
  • Travel has not already taken place
  • A claim hasn’t already been filed against the plan

Go here to find CSA / Generali Voucher Request Form: https://www.generalitravelinsurance.com/customer/voucher-and-refund

  • If CSA / Generali / TripAssure is updated with the new travel dates within 18 months of the date the trip was cancelled or the trip departure date (whichever date is earlier), you may change the dates to a new trip.
  • The new must be completed not more than 18 months from the date your original trip was cancelled.
  • If your trip cost later increases, you may also increase your insured trip cost.
  • If you are past your departure date email: exceptions@csatravelprotection.com
  • If your departure date is in the future email: customerservice@generalitravelinsurance.com
  • CSA / Generali needs the request in writing with proof of refund/credit.
  • If you choose to transfer your policy to another trip, you will be able to make adjustments to the trip cost. This option also requires documentation showing they are not within penalty.
  • We’re happy to help you; though contacting CSA / Generali directly avoids confusion. Let us know if you make any changes so we can keep your information up to date.

Click here to start a CSA claim

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GeoBlue

COVID-19 Update for Members: Requests for policy cancellation must be received in writing to enrollment@geo-blue.com. There is no need to speak to someone for policy cancellation requests.
Contact GeoBlue here: https://www.geobluetravelinsurance.com/contact.cfm/

We’re happy to help you; though contacting AIG Travel Guard directly avoids confusion. Let us know if you make any changes so we can keep your information up to date.

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We’re happy to help you; though contacting IMG directly avoids confusion. Let us know if you make any changes so we can keep your information up to date.

IMG iTravelInsured

Here’s IMG iTravelInsured’s Dedicated Coronavirus Page:
https://www.imglobal.com/coronavirus
If your trip costs have been fully refunded by your travel provider(s) due to cancellations and you wish to cancel your iTravelInsured plan altogether, please contact service@itravelinsured.com with your name and policy number to inquire about receiving a refund.
You may download all the IMG Claim forms from this page in the pdf format: https://www.itravelinsured.com/customer-service/claim-forms
Go here if you need to start a claim:
https://www.imglobal.com/claims-center

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Travel Guard

Here’s Travel Guard’s Dedicated Coronavirus Page:
https://www.travelguard.com/o/coronavirus-resource-center/
Here’s Travel Guard’s Voucher and Refund Form:
https://www.travelguard.com/o/coronavirus-resource-center/voucher-and-refund-form
Please note the following for voucher requests:

  • The client must inform AIG Travel Guard of the trip cancellation prior to the departure date. It is imperative the insured make the voucher request prior to, and not after, the departure date. We cannot issue a voucher after the departure date.
  • The client must complete and submit the voucher request form.
  • If the above requirements are met, our administration team will issue the client a voucher for the value of the premium. The voucher must be applied within two years from the voucher issuance date.
  • If the client does not apply the voucher to another AIG Travel insurance policy in the two-year period, the voucher cannot be extended.
  • If the new policy premium is more than the voucher amount, the client is responsible for any additional premium. If the new policy premium is less than the voucher value, no refund or future voucher will be given for the difference.
  • Select Refund if your policy was purchased within the last 15 days.
  • Select Vouchers if your policy was purchased over 15 days ago AND your trip departure is before April 30, 2020.
  • We’re happy to help you; though contacting AIG Travel Guard directly avoids confusion. Let us know if you make any changes so we can keep your information up to date.

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Berkshire Hathaway Travel Protection (BHTP)

If customers are getting a full refund and can prove that for their trip cost BHTP allows you to do one of these two options:

  • You may move the travel dates to a future trip, but the request must be done prior to the departure date on the plan. If you or us, on your behalf, contact BHTP before your departure date, you may update your plan’s travel dates. If your policy was bought after Sept 30, 2019, a new quote would be calculated. If the cost is higher, you will the owe the difference. If it’s less, you’ll be refunded the difference.
  • If you do not update your dates prior to the departure date on your plan, you will have to provide proof of 100% refund to transfer the dates. Once the documentation is supplied, BHTP will then purchase a new plan and cancel the old plan refunding the cost of the old plan.
  • We’re happy to help you; though contacting BHTP directly avoids confusion. Let us know if you make any changes so we can keep your information up to date.
BHTP questions including what can be done with your policy should be emailed to: assist@bhtp.com
BHTP Claims questions can also be emailed to:
claims@bhtp.com

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We’re happy to help you; though contacting RoamRight directly avoids confusion. Let us know if you make any changes so we can keep your information up to date.

RoamRight

Here’s RoamRight’s Claim page:
https://partner.roamright.com/claims/

Ready to Purchase? It's easy and safe to purchase online or over the phone - just call Steve at (888) 407-3854 or (816) 282-6858.

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PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.

PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.

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