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24 Hour Emergency Assistance Contact Information

If you are anywhere outside the US / Canada you will be calling collect to the USA. Here’s how you call collect:

If you are traveling in a country that uses an automated operator system, you may not be able to complete a collect call without the assistance of an AT&T operator.

You can create your own Customized Wallet Card from AT&T with access numbers for up to 10 different countries. This is a great idea if you know which countries you’re visiting.

Calling Tips:

  1. Dial the AT&T access number provided.
  2. An English-language voice prompt will ask you for the telephone number you are calling.
  3. Press zero or stay on the line and an AT&T Operator will assist you. Ask them to connect you collect to the appropriate number

Steve suggests you print calling information for all countries on your itinerary prior to your departure.

Here Are The 24 Hour Emergency Assistance Contact Numbers:

CSA Travel Protection

Emergency Assistance Phone Numbers
Inside the USA: 877-243-4135
Outside the USA: Call Collect to 240-330-1529
Claims Phone Number: 800-541-3522

 

Global Alert

Emergency Assistance Phone Numbers
Inside US or Canada: 1-800-555-9095
Outside the US / Canada: Collect to USA at 603-894-4710
Claims Phone Number: 877-452-5378

 

MH Ross

Emergency Assistance Phone Numbers
Inside US or Canada: 1-800-555-9095
Outside the US / Canada: Collect to USA at 603-894-4710
Claims Phone Number: 800-423-3632

 

Travelex Select & Travelex Max

Emergency Assistance Phone Numbers
Inside US or Canada: 1-855-892-6495
Outside the US / Canada: Collect to USA at 603-328-1373
Claims Phone Number: 866-968-2061

 

Travel Guard Gold & Platinum

Emergency Assistance Phone Numbers
Inside the US: 1-877-248-8992
Outside the US: Call Collect to 715-345-0505
Claims Phone Number: 1-715-345-0505 or 1-800-826-7791

 

Travel Insured

Emergency Assistance Phone Numbers
Inside the US or Canada: 800-494-9907
Outside the US or Canada: Call Collect to 603-328-1707
Claims Phone Number: 800-243-2440

 

Travel Safe

Emergency Assistance Phone Numbers
Inside the US or Canada: 800-555-9095
Outside the US or Canada: Call Collect to 603-894-4710
Claims Phone Number: 888-411-5378

 

Medjet Assist

Emergency Assistance Phone Numbers
Inside the US or Canada or Caribbean: 800-5-ASSIST (800-527-7478) or 800-963-3538
Outside the US / Canada / Caribbean: Call Collect to 205-595-6626

What You Need to Make a Travel Insurance Claim:

Travel insurance covers you both before and while you’re on your trip. Here’s what you’ll need to make a claim:

Claims involving loss due to “sickness”, “injury” or death require signed patient (or next of kin) authorization to release medical information and an attending physician’s statement.

Any serious Injury or any unforeseen serious medical condition:

  1. Occurring to You or a Traveling Companion, which is so disabling as to cause a reasonable person to delay, cancel, or interrupt their Trip;
  2. Occurring to a Family Member that is considered life threatening or requiring hospitalization; or
  3. Occurring to a Family Member requiring Your care.

For Trip Cancellation benefits, an actual examination by a licensed Physician must take place before the cancellation is made. For Trip Interruption benefits, this examination must take place during Your Trip.

No matter what happens, you’ll need an attending physician’s statement.

Does Your Existing Medical Insurance Cover You?

  • You may a deductible of between $300 – $1000 with your existing medical insurance plan.
  • After the deductible, your plan will probably pay 80% of “covered expenses”. Tip: Secondary medical coverage pays your deductible and copays.
    • This means you’ll have to pay 20% of those “covered expenses”.
  • Of course, it also means you’ll have to pay 100% of expenses that aren’t “covered expenses”.
    • Emergency Medical Transportation isn’t always a “covered expense”.
  • And there’s one glaring exception to the above information:
  • Although your Medicare supplement provides some coverage, a medical emergency could still be financially devastating to you.

What’s the solution?

  • Make sure your Travel Insurance includes coverage for medical and dental treatment associated with a medical or dental emergency incurred while traveling.
  • Double-check that your Travel Insurance also includes Emergency Medical Transportation coverage.
    This is also known as Emergency Medical Evacuation.

Helpful hints for filing a claim

  • Claims involving loss due to “sickness”, “injury” or death require signed patient (or next of kin) authorization to release medical information and an attending physician’s statement.
  • For Trip Cancellation benefits, an actual examination by a licensed Physician must take place before the cancellation is made. For Trip Interruption benefits, this examination must take place during Your Trip.
  • No matter what happens, you’ll need an attending physician’s statement.

Here are some more items you’ll need to file a claim. Be sure to keep all items until completion of your trip.

  • Receipts and itemized bills for all expenses for which you wish to be reimbursed.
  • Copies of any refunds or expense allowances received from your tour operator, travel agent or common carrier.
  • Any diagnosis(es) along with your itemized bills and receipts as well as an explanation of insurance payments or denials.
  • Any appropriate documentation which officially explains the cause of your trip cancellation or interruption.
  • Original unused tickets, copies if invoices, proof of payments in the form of canceled checks or credit card statements, or a cash receipt.
  • Copy of the supplier(s) literature which describes penalties.
  • Copy of police or common carrier report which verifies the cause and duration of the delay.
  • Copy of the claim determination from the common carrier, if applicable.
  • Copy of the police report.

This documentation will include, but is not limited to, the following:

1. General Documentation

  1. Receipts and itemized bills for all expenses.
  2. Original of any refunds or expense allowances received from Your tour operator, travel agency, Common Carrier or other entity.

2. Trip Cancellation/Interruption Claims

  1. Any appropriate documentation that officially explains the cause of Your trip cancellation or interruption. Any explanation of diagnosis along with Your original itemized bills, receipts, and proof of other insurance payments.
  2. Original unused tickets, copies of invoices, proof of payments, and other documents that substantiate the cost or occurrence of the trip cancellation or interruption.
  3. Documentation of refunds received from the travel supplier(s) and/or Common Carrier(s).
  4. Copy of the supplier’s literature that describes penalties.
  5. A letter of the tour operator or an itemized bill from the travel agent stating the non-refundable amounts of the Trip costs.

3. Baggage Delay Claims

Proof from the Common Carrier that personal Baggage was delayed or misdirected for at least 24 hours.

4. Collision/Loss Damage Insurance Claims

  1. Original Police Report.
  2. Original Rental Car Agreement.
  3. An itemized statement of repairs for the rental vehicle (unless the Company’s adjuster has seen the car).

5. Flight Insurance Claims

Copy of death certificate.


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