If you are changing your travel plans due to Covid, Travel Supplier changes or other events and you’re not losing any money nor incurring penalties, scroll down this long page to see what you can do with your trip insurance policy. Deanna, Kim and Steve are happy to help you. If we don’t answer the phone, we’ll get back to you as soon as possible (we have caller ID) whether you leave a message or not. Or, contact us here.
As a policyholder you have every right to file a claim. If you ask us if your claim will be paid, we tell you to the best of our knowledge. That said, the only way you can be sure if your claim will be paid or not is after you file your claim. We cannot pre-determine the outcome of your claim. The insurance company has the final say.
|You’ll find each of our company’s contact emails and links to specific forms below. If you’re not as computer savvy / literate as you want to be, call or email us and we’ll start the process for you.
Each company requires you to furnish all your supporting documentation. This includes documentation from any travel arrangements you bought independently for the same trip. If you bought airfare on your own, the airline is likely waiving the change fees when you re-use the tickets. This is not the same as getting a cash refund.
Except for us, companies are currently experiencing unusually high call volumes and this will continue for the foreseeable future.
Here are the kinds of questions the Insurance company typically asks customers when they request a date transfer or a premium refund. You will be responsible for furnishing all your supporting documentation from your travel suppliers and travel agents:
- Did you incur any penalties from the cancellation of the original trip? This applies to all your travel suppliers including any that you booked independently.
- Did you get any Future Travel Credits from your cancelled trip?
- Do you have any pending claims for the original travel dates?
- What are your new travel dates (if known)?
- What is your new travel destination (if known)?
- Is there a new trip cost, or will it remain the same as listed for your original trip (if known)?
|Here’s Travel Insured’s Dedicated Coronavirus Page:
|You may email Travel Insured at email@example.com
|If your travel plans have been impacted, Travel Insured will offer you a voucher for a future trip, provided you meet the eligibility requirements below. If you know your new dates of travel, we will update your protection plan to reflect the new dates. If you do not know your new travel dates yet, we will note your current protection plan and email you a voucher for future use. Voucher eligibility:
The voucher will list an expiration date, based on the original date of purchase. The new trip will need to depart by this date.
Important: The voucher’s value cannot be used to pay for a premium on a policy that is already in force. Nor can you use the voucher’s value to buy a different policy than the one the voucher is associated with.
|As of Sept 6, 2023: TravelSafe will change the dates on your policy to a new trip if:
If you choose to transfer your policy to another trip, you will be able to increase your insured trip cost if needed in the future.
CSA and Generali
|Here’s CSA, Generali and TripAssure’s Dedicated Coronavirus Page:
|If you are receiving a full refund or travel credit due to the Coronavirus, CSA / Generali can change the dates on your policy to new travel dates. The destination doesn’t have to be the same.
If you purchased a Generali travel insurance or CSA Travel Protection plan, you may be eligible for a travel insurance policy voucher. If you are eligible for a voucher, you will receive a voucher number within 10 business days of submitting your request. This voucher number can be used to apply your travel insurance plan to a future trip booked on or before March 31, 2022. While travel does not need to occur in 2021, your rebooking of the insurance will need to be done this year.
Voucher redemption deadlines:
Go here to find CSA / Generali Voucher Request Form: https://www.generalitravelinsurance.com/customer/voucher-and-refund
We’re happy to help you make your changes. Let us know if you make any changes so we can keep your information up to date.
|IMG’s Dedicated Coronavirus Page: https://www.imglobal.com/coronavirus
|If your trip has been rescheduled, you may change your policy dates:
|Go here to start a claim: https://www.imglobal.com/claims-center
|Here’s Travel Guard’s Dedicated Coronavirus Page:
|Here’s Travel Guard’s Voucher and Refund Form:
|Please note the following for voucher requests:
|If customers are getting a full refund and can prove that for their trip cost BHTP allows you to do one of these two options:
|BHTP questions including what can be done with your policy should be emailed to: firstname.lastname@example.org
|BHTP Claims questions can also be emailed to:
|COVID-19 Update for Members: Requests for policy cancellation must be received in writing to email@example.com. There is no need to speak to someone for policy cancellation requests.
|Contact Geo Blue here: https://www.geobluetravelinsurance.com/contact.cfm/
|Here’s Travelex’s Dedicated Coronavirus Page:
|If you are changing your travel dates due to the Coronavirus, Travelex is allowing a one-time date transfer if the new trip is within 12 months of the original departure date. If the new trip is more than 12 months from the original departure date, the date transfer may be approved if all of the following guidelines are met:
PPS - Even though TripInsuranceStore.com is the world's most informative travel insurance website, you are still responsible to know the coverage terms, conditions, limitations, and exclusions of your plan. No comments or explanations confirm or deny coverage. You need to refer to each plan's policy wording.
PPPS - The Trip Cancellation coverage begins at 12:01 a.m. on the day after the date the policy is purchased. All other coverages begin when you leave home for your trip when your departure date is in the future.
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