Travel Insurance Claim Paid in Full for Jon from Massachusetts
Hi Steve,
I wanted to follow up with you on your very helpful telephone calls as it relates to the claim that we ended up filing with Travel Insured. As you may recall, my family of nine (wife and 7 children) were supposed to go on a Sunday to Sunday Royal Caribbean cruise from February 16, 2014 to February 23, 2014 out of Galveston, Texas.
We had been planning to fly in Sunday morning on a non-stop flight from Boston but a snowstorm the Saturday night before caused our Sunday morning flight to be cancelled outright. The ship was to spend Monday and Tuesday at sea and arrive Wednesday in Jamaica and then Thursday in Grand Cayman. Because there had been a string of snowstorms in the Northeast, we weren’t able to get any flights on Monday to Jamaica and the only Tuesday flights had overnight stay-overs en-route making catching the ship on Wednesday risky. Candidly, I wasn’t so thrilled about staying in Jamaica with my wife and young children so I wasn’t that upset. Miraculously, we were able to patch together a set of three flights starting Monday morning at 6 am landing at 10:30 pm in Grand Cayman. We were also able to book a hotel in Grand Cayman for the three nights while we waited for the ship.
Thanks to all of the details about the fine print on your web site (and the advice you gave me on the phone the Friday before when the storm was coming in), Travel Insured paid ($16,300 check came today) for EVERYTHING (except a local cab we took to a restaurant and a few cash gratuities we didn’t have receipts for totaling about $100), including reimbursing us for 4 of the 7 lost days on the ship. What could have been a total disaster ended up becoming a very nice trip for my family (other than the crazy travel day getting there after the snowstorm).
I can’t thank you enough for the phenomenal information and advice on your web site and on the phone. Understanding the fine print in advance made all the difference in the world for our claim. We will be lifetime customers and we recommend you to everyone that we know!
Thanks again and best regards!
Jon L. and Family, Massachusetts
May 9, 2014
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